Customer Experience (CX) Executive

Job Opening Name

Customer Experience (CX) Executive

Location

Maharashtra, India

Job Type

Full time

Responsibilities

• Highly numerate with excellent proficiency in Microsoft Excel

• Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs

• Ensuring that client information is most updated in CRM tools

• Lead regular status meetings and glean field input through regular connects

• Develop further as professional sales rep by acquiring working knowledge and selling techniques

• Proficient in Zoho and Excel preferred

• Work closely with operations and product managers to effectively prioritize projects to fit business needs

• Follow standard practices, keeping data organized, readable, maintainable, and documented

• Remain current on new and updated information

• Manage the sending of the Quarterly connects and other marketing invitations to client.

• Bright and willing to learn

  Experience

2 - 3 years

Key Skills

• Microsoft Excel
• Zoho
• CRM tools
• retention strategy
• sales techniques
• data organization
• prioritization

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.