Customer Support Professional

Job Summary

We are a Premium Partner of Zoho, providing end-to-end solutions and support to clients across industries. We are committed to delivering exceptional service and ensuring our clients maximize their experience with Zoho products.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and calls.
• Troubleshoot technical issues and escalate complex problems to the appropriate teams.
• Provide product guidance, training, and support documentation to clients.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and suggest improvements to processes.
• Ensure customer satisfaction and maintain a professional relationship with clients.

Qualifications & Skills

• Bachelors degree or equivalent experience.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Patience and empathy in dealing with customer issues.

Job Type

Full time

Location

Location: Kanpur, Uttar Pradesh, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.