Experienced MVD CSR / Supervisor / Manager

EZ Title & Registration | Multiple Arizona Locations

EZ Title & Registration is growing across the Valley, including a new Gilbert location coming soon, and we are looking for experienced MVD professionals who are ready for their next opportunity.

We are an Arizona Authorized Third Party MVD provider handling high-volume title, registration, driver license, dealer, inspection, and specialty transactions.

We are hiring for CSR through Manager-level positions at multiple locations. Your position and starting pay will depend on your experience, current certifications, leadership background, and ability to independently handle MVD transactions.

Current MVD Experience Preferred

Our strongest candidates will have current or recent Arizona Third Party/MVD experience, including an active or recently active RACF and applicable certifications.

If you already understand Arizona MVD systems, policies, title work, registration transactions, driver license services, or Authorized Third Party operations, we want to talk to you.

Previous certification is strongly preferred, but exceptional candidates with relevant title, dealership, motor vehicle, or leadership experience may also be considered.

Opportunities Available

Depending on experience, we are hiring for positions including:

• Customer Service Representative / MVD Processor
• Supervisor
• Assistant Manager
• Office Manager

We have opportunities throughout our Arizona operations, including Phoenix, Tempe, Scottsdale, North Scottsdale, and Gilbert coming soon.

What You’ll Do

Depending on your certification and position, responsibilities may include:

• Process Arizona title and registration transactions accurately and efficiently.
• Handle title transfers, registrations, plates, permits, duplicate documents, bonded title transactions, and other MVD services.
• Process Driver License, ID, Travel ID, permit, written test, and road test transactions when properly certified.
• Perform Level I vehicle inspections when certified.
• Review ownership documents and supporting paperwork for accuracy and compliance.
• Research and resolve complicated title and registration issues.
• Clearly explain Arizona MVD requirements to customers.
• Handle cash, card, and other payments accurately.
• Balance drawers and complete required daily reconciliation procedures.
• Maintain accurate records and follow MVD, ADOT, and company compliance requirements.
• Work with customers, dealerships, coworkers, managers, and other offices to resolve issues.
• Identify problems before they become errors instead of simply passing them to the next person.

Leadership candidates may also:

• Supervise and develop CSRs.
• Review work for accuracy and compliance.
• Manage office workflow, staffing, customer volume, and daily priorities.
• Coach employees and address performance or attendance issues.
• Ensure required audits, reconciliations, training, and operational tasks are completed.
• Take ownership of the office rather than waiting to be told what needs attention.

What We’re Looking ForAccuracy

MVD work is detail-heavy. Names, VINs, ownership documents, fees, signatures, dates, and transaction types matter.

We need people who naturally slow down long enough to verify their work and take responsibility when something needs to be corrected.

Reliability

Our offices depend on each employee being where they are scheduled to be.

Consistent attendance, punctuality, communication, and dependability are essential.

Accountability

Mistakes happen. Hiding them, ignoring them, blaming someone else, or repeatedly making the same mistake is different.

We value employees who can recognize an issue, communicate it, fix it, and learn from it.

Customer Service

You must be able to remain professional when a customer is confused, frustrated, or has been given conflicting information.

Being knowledgeable is important. Being able to explain that knowledge clearly is just as important.

Initiative

We want people who look for the next customer, transaction, task, or problem that needs attention without requiring constant direction.

Adaptability

We are growing quickly and continually improving our systems and processes.

You should be comfortable learning new workflows, using technology, receiving feedback, and adjusting when procedures change.

Leadership Potential

You do not need to apply as a manager to grow into management.

Employees who demonstrate strong judgment, reliability, accuracy, communication, and ownership will have opportunities to move into Lead, Assistant Manager, and Manager positions as we expand.

Preferred Experience

Priority consideration may be given to applicants with experience in:

• Arizona Authorized Third Party MVD offices
• Arizona MVD systems
• Current or recent RACF access
• Title and registration processing
• Driver License services
• Level I inspections
• Dealer title processing
• Complex title work
• Cash handling and reconciliation
• Office leadership or employee supervision

Please include any current or previous Arizona MVD/Third Party certifications when applying.

Requirements

Candidates must be able to meet applicable Arizona Authorized Third Party requirements, including:

• Ability to pass required background and fingerprint checks.
• Acceptable Motor Vehicle Record when required for the position.
• Ability to obtain and maintain required MVD certifications.
• Reliable attendance and transportation.
• Professional communication and customer service skills.
• Ability to work accurately in a busy office environment.
• Ability to use computers and learn multiple transaction and office systems.

Why EZ Title & Registration?

We are not hiring for a dead-end counter position.

EZ Title & Registration continues to expand, which creates opportunities for experienced employees who want additional responsibility and advancement.

We offer:

• CSR through Manager-level opportunities
• Competitive pay based on experience and certifications
• Advancement opportunities as new locations open
• Multiple Valley locations
• High-volume experience that keeps your skills sharp
• Modern internal tools and systems
• Ongoing training and development
• Opportunities to specialize in advanced MVD and title work
• A company that recognizes employees who can solve problems and take ownership

If you are currently working for an Authorized Third Party, previously worked for one, or have strong Arizona MVD experience and are looking for a company where you can grow beyond the counter, we would like to hear from you.

Apply today and tell us about your current or previous RACF status, MVD certifications, Third Party experience, and the type of position you are interested in.

Pay: $18.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Do you currently have, or have you previously had, an Arizona MVD RACF?
• How many years of Arizona MVD or Authorized Third Party experience do you have?
• Which services have you personally processed?

Title/Registration, Driver License/ID, Level I Inspections, Dealer Transactions, Bonded Titles, Other

• Which position are you interested in?

CSR / Senior CSR / Lead / Assistant Manager / Manager / Open to the best fit

• Which locations are you willing to work at?

Tempe / Phoenix / Scottsdale / North Scottsdale / Gilbert / Multiple Locations

• Are you able to pass the background, fingerprint, and MVR requirements necessary for Arizona Authorized Third Party certification?

Work Location: In person