Hotel General Manager

Why join our team?

Hartford Hotel BW Signature Collection is seeking an experienced, hands-on General Manager to oversee all aspects of hotel operations. The ideal candidate will be a strong leader with a passion for hospitality, operational excellence, financial performance, and guest satisfaction. Best Western hotel management experience is strongly preferred, We are looking for a leader who understands BWH Hotels brand standards and can effectively lead a high-performing team while delivering exceptional guest experiences.

Our job opportunity:

· Position: General Manager

· Hotel name: Hartford Hotel BW Signature Collection

· Address: 8832 Glendon Way, Rosemead, CA 91770

What you get to do in this role:

Oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Responsible for all phases of hotel management, including sales and marketing, human resources, and budgeting/forecasting. Empowers associates to provide superior customer care to guests, associates, and other visitors.

• Recruits, selects, trains, and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals.
• Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care.
• Develops, recommends, implements, and manages the hotel's annual budget and long-term business plan. Achieves budgeted sales and maximum profitability.
• Creates new programs in response to market conditions and revenue opportunities.
• Protects the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administers policies and procedures for protecting the safety of guests and employees.
• Prepares monthly reports for owners.
• Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs.
• Maintains a high personal visibility throughout the property and throughout the community.

What candidate traits are needed to be successful in this role?

• Bachelor’s degree in Hotel Management or Business or equivalent combination of education and experience.
• Minimum of three years of hotel management or supervisory experience.
• Knowledge of local competition and general industry trends.
• Strong leadership and a professional image.
• Strong interpersonal, written and verbal communication skills.
• Excellent decision-making ability and analytical skills.
• Knowledge of a variety of computer software applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Bilingual in English and Chinese

Equal Employment Opportunity

Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

Pay: $66,000.00 - $88,000.00 per year

Benefits:

• Flexible schedule

Work Location: In person