OP & Service Solution Specialist

Job Location: Tianjin

Working Model: Hybrid

OP & Service Solution Specialist

Function MA

Reports To Solution Manager

Job Position OP&Service Solution Specialist

Local Title Service and Original Parts Specialist

Budget Size # of direct reports/# of indirect reports 0

Location: Mutiple

Domestic (D), Regional (R) Or Global (G) D

Authorities SAP / BW / Siebel system

Purpose & Mission

• Leading and developing service organization and original part to promote the brand of DeLaval Service.

Responsibility

• Committed to the development of service standardization, to improve the customer satisfaction
• Innovative and continuous promotion of DeLaval’s ISAI to the dairy industry
• Optimize forecast and supply of original parts, customer pricing, positioning, and while supporting sales and service teams with training, related material and physical help when necessary.
• Contributes and implement to the assigned Solution assortment strategy development.

Key deliverables (maximum 5)

• Delivers the professional service image in the industry base on this position design & provide the good service module (such as ISAl) & technical support.
• Internal and external training.
• Deliver the marketing material for service team, including technical and competence training, service tools management
• Organize campaigns and activities to promote original part sales and DeLaval In service brand.
• OP monthly forecast review
• Training center management (build the internal & external training process)

Competency & Qualification Requirements

• Mechanical Engineering Education background
• 3 to 5 years of experience in a closely related service & product area
• Good English skill
• Expertise in strategic planning, business and market analyses

Personality Traits

• Methodological working approach
• Good communication skills and a strong impact from a knowledge base and good in knowledge transfer, like training, seminars etc.
• Competitive and driving
• Strategic view and capable of seeing all aspects of the business and their relation

Solution Management