Zoho Administrator

Job Summary

We are looking for a Zoho Administrator to manage, configure, maintain, and support the organization's Zoho applications. The candidate will be responsible for user administration, workflows, permissions, automation, reports, troubleshooting, and coordination with different departments to ensure efficient use of Zoho applications.

Key Responsibilities

• Administer and maintain Zoho CRM, Zoho People, Zoho Books, Zoho Recruit, and Zoho Creator.
• Create and manage users, roles, profiles, permissions, and access controls.
• Configure modules, fields, layouts, forms, workflows, approvals, and business rules.
• Manage employee and organizational data in Zoho People.
• Manage recruitment processes, candidate records, and hiring workflows in Zoho Recruit.
• Support CRM users with lead, customer, sales, and service-related processes.
• Configure reports, dashboards, and analytics based on business requirements.
• Monitor system usage and ensure data accuracy and consistency.
• Troubleshoot user issues and provide timely technical support.
• Coordinate with HR, Finance, Sales, Customer Care, and Operations teams for Zoho-related requirements.
• Maintain and improve existing workflows and automation.
• Manage data imports, exports, backups, and data cleanup activities.
• Support integration between Zoho applications and third-party systems.
• Maintain proper documentation of configurations, workflows, and processes.
• Coordinate with Zoho support or external developers for complex technical issues.
• Conduct user training and prepare SOPs for Zoho applications.
• Monitor system performance and identify opportunities for process improvement.

Required Skills

• Strong hands-on experience in Zoho Administration.
• Good knowledge of Zoho CRM, Zoho People, Zoho Recruit, Zoho Books, and Zoho Creator.
• Understanding of roles, profiles, permissions, workflows, approvals, and automation.
• Basic knowledge of Deluge scripting is preferred.
• Knowledge of API, webhooks, and third-party integrations is an advantage.
• Good knowledge of data management, reports, dashboards, and analytics.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills.

Qualification

• Bachelor's degree in Computer Science, IT, Business Administration, or a related field.
• 2–5 years of experience in Zoho administration or business application administration.

Key Performance Areas (KRA)

• Zoho Application Administration
• User & Access Management
• Workflow & Process Automation
• Data Management & Accuracy
• User Support & Troubleshooting
• Reports & Dashboard Management
• System Integration & Coordination
• User Training & Documentation

Preferred Candidate

Candidates with practical experience in Zoho CRM + Zoho People + Zoho Recruit + Zoho Books, along with knowledge of Creator and Deluge, will be preferred.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• ZOHO DEVELOPER: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person