Zoho CRM Developer

Our org runs its sales on Zoho CRM. This role owns the CRM and the website that feeds it.

Role & Responsibilities:

• Configure and customise Zoho CRM modules, fields, pipelines, workflows, Blueprints, dashboards and reports.
• Manage the linked website: content updates, forms, lead capture and CRM integration.
• Make sure website enquiries are captured, routed, tracked and followed up in Zoho CRM.
• Look after lead management, sales pipelines, quotations and customer data quality.
• Automate sales processes using Zoho tools and low-code solutions.
• Fix CRM and website issues, support users and improve adoption across the sales team.

Preferred Candidate Profile:

• At least 2 years of hands-on Zoho CRM experience.
• Experience with CRM configuration, workflows, automation and reporting.
• Experience managing websites, web forms and CRM integrations.
• Degree in Computer Science, IT, Information Systems, Software Engineering, BCA or a related field.
• Knowledge of APIs and Zoho Flow is a plus, and Zoho certification is an advantage.
• Regular user of AI tools such as ChatGPT or Claude in daily work.