Zoho Developer

Job Description Zoho Developer / Zoho Technical Specialist

Location: Mumbai (or as applicable)
Experience: 1–2 Years
Employment Type: Full-Time

About the Role

We are looking for a technically strong Zoho Developer / Zoho Technical Specialist to own and manage the complete Zoho ecosystem. The role involves development, implementation, customization, automation, integrations, maintenance, security, reporting, and continuous improvement of Zoho applications to support business operations.

The ideal candidate should be capable of independently handling the entire Zoho environment—from initial setup and customization to advanced workflow automation, API integrations, troubleshooting, reporting, and ongoing system enhancements.

Key Responsibilities

Zoho Application Development & Customization

• Develop, customize, and maintain Zoho applications based on business requirements.

• Configure and manage:

• Zoho CRM

• Zoho Creator

• Zoho Books

• Zoho People

• Zoho Desk

• Zoho Analytics

• Zoho Campaigns

• Zoho Sign

• Zoho Forms

• Zoho Projects

• Zoho WorkDrive

• Zoho One Ecosystem

• Create custom modules, layouts, fields, functions, and business processes.

• Build custom applications using Zoho Creator and Deluge scripting.

• Design scalable workflows and automation solutions.

Process Automation

• Automate business processes across departments.

• Design and implement:

• Workflow Rules

• Blueprint Processes

• Approval Workflows

• Assignment Rules

• Scheduled Functions

• Deluge Scripts

• Custom Functions

• Reduce manual intervention through intelligent automation.

System Architecture & Implementation

• Lead end-to-end Zoho implementation projects.
• Gather business requirements and translate them into technical solutions.
• Design scalable CRM structures and workflows.
• Develop SOPs and technical documentation.
• Ensure the platform remains scalable as business requirements evolve.

API Integrations & Third-Party Systems

• Develop and maintain integrations between Zoho and external applications.

• Integrate with:

• Website Forms

• ERP Systems

• Accounting Software

• Payment Gateways

• Marketing Platforms

• HRMS Solutions

• WhatsApp APIs

• SMS Gateways

• Email Platforms

• Cloud Applications

• Utilize REST APIs, Webhooks, OAuth, and middleware solutions.

Data Management & Migration

• Import, export, cleanse, and manage business data.
• Execute data migration projects.
• Maintain data accuracy and consistency.
• Design data validation mechanisms.
• Establish data governance practices.

Reporting & Analytics

• Develop dashboards and MIS reports.

• Build business intelligence reports using Zoho Analytics.

• Generate:

• Management Dashboards

• Performance Reports

• Sales Reports

• Operational Reports

• Compliance Reports

• Support leadership with actionable business insights.

User Support & Administration

• Manage user accounts, roles, profiles, and permissions.
• Troubleshoot application issues and system errors.
• Provide technical support to internal users.
• Conduct user training sessions.
• Prepare user manuals and technical documentation.

Security, Compliance & Governance

• Ensure data security and access controls.
• Implement role-based permissions.
• Monitor audit trails and system activities.
• Maintain backup and recovery processes.
• Ensure compliance with internal policies and applicable regulations.

Continuous Improvement

• Evaluate new Zoho features and modules.
• Recommend process improvements and technology enhancements.
• Identify automation opportunities to improve operational efficiency.
• Stay updated with Zoho product releases and industry best practices.

Technical Skills Required

Mandatory

• Strong experience with the Zoho One ecosystem.
• Hands-on expertise in Zoho CRM and Zoho Creator.
• Proficiency in Deluge scripting.
• Experience with REST APIs and Webhooks.
• Strong understanding of workflow automation.
• Experience in system integrations.
• Database knowledge (SQL preferred).
• Experience in custom application development.
• Strong troubleshooting and debugging skills.

Preferred

• Knowledge of JavaScript, HTML, and CSS.
• Experience with cloud platforms and SaaS applications.
• Understanding of business process automation.
• Exposure to finance, banking, NBFC, fintech, or similar industry workflows.
• Familiarity with AI-powered automation and chatbot integrations.

Educational Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Zoho certifications will be an added advantage.

Desired Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Process-oriented mindset.
• Ability to work independently with minimal supervision.
• Strong stakeholder management skills.
• High attention to detail.
• Ownership-driven approach.

Key Performance Indicators (KPIs)

• Successful implementation of Zoho projects.
• Reduction in manual processes through automation.
• System uptime and reliability.
• User adoption and satisfaction.
• Reporting accuracy and efficiency.
• Timely resolution of technical issues.
• Number of business processes digitized and automated.
• Data quality and system compliance.

Ideal Candidate

A technically strong Zoho professional capable of independently managing the organization's complete Zoho ecosystem, including architecture, development, integrations, automation, administration, reporting, security, support, and continuous enhancement while enabling efficient business operations through technology.