Zoho Implementation Assistant

Job Summary:
This opening is for a skilled ZOHO Specialist (Executive Assistant) who will support the operations of a growing building advocacy and client support business. At its core, the role involves implementing, configuring, and setting up workflows in the Zoho ecosystem, along with executive-level administrative support. This role rewards people who pair in-depth Zoho platform expertise with strong organizational skills and a proactive, problem-solving mindset.

Key Responsibilities:

• Implement, configure, and maintain the Zoho CRM platform, including setting up workflows, automations, and custom modules
• Plan and improve business processes in the Zoho ecosystem for greater operational efficiency
• Oversee the executive’s calendar, email inbox, and scheduling across multiple time zones
• Update and maintain client databases and records in Zoho CRM
• Coordinate internal communications so information moves smoothly between team members
• Help with lead tracking, client follow-ups, and pipeline management in the CRM
• Carry out day-to-day administrative tasks set by the business owner
• Assist in building and documenting standard operating procedures in Zoho
• Take care of inbound and outbound client communications when needed

Mandatory Skills:

• Demonstrated hands-on experience with the Zoho ecosystem, particularly Zoho CRM, Zoho Projects, and workflow automation
• Ability to build, configure, and customize Zoho modules, workflows, blueprints, and integrations
• Strong organizational and calendar management skills
• Experience with database management and CRM data hygiene
• Dependable, focused, and self-starting with minimal supervision
• Strong written and verbal communication skills
• Comfortable working across multiple time zones

Preferred Skills:

• Experience supporting executives or business owners remotely
• Familiarity with Zoho One or several Zoho apps beyond CRM (e.g., Zoho Desk, Zoho Analytics, Zoho Books)
• Background in construction, real estate, or property-related industries
• Experience handling client-facing calls (inbound and outbound)
• Capable of handling a range of projects at once
• Experience setting up Zoho for new business units or franchise operations

Why Join Us:
This is a unique opportunity to play a foundational part in a growing company that is expanding internationally. You’ll help design systems and processes from the ground up, with a clear path to more responsibility and full-time hours as the business scales. If you thrive on building efficient systems and like working directly with a business owner, this role is an excellent fit.