Assistant Centre Manager

About the role

You shall be responsible for the operation and administrative functions of Fu Hui Golden Care Centre.

Key responsibilities

• Oversee daily centre operations (tracking attendance/absences, monitor transport and rehabilitation scheduling)

• Maintain client records, attendance, and documentation for quarterly ILTC subvention submissions

• Ensure all logistics/equipment required by the centre are procured and maintained and liaise with Fu Hui Link Facilities Management and vendors

• Plan staff roster, training coordination, and new staff onboarding

• Ensure daily adequate manpower coverage of staff team, including during leave, training, medical leave

• Oversee IT system coordination, implementation, UAT, data migration, training, update workflow, go live and maintenance

• Provide guidance and leadership to the staff team (Admin and Health Attendant) and cover duties during Centre Manager absence

• Attend all meetings with stakeholders (ICCP, AIC, MOH, etc)

• Handle referral/admissions/discharge, onboarding, and orientation of clients

• Serve as point of contact for caregivers/NOKs with social worker

• Manage feedback, complaints, and service recovery

• Oversee transport operation (both centre and outsourced transport) and ensure that transport schedule runs smoothly daily, including liaising with NOKs and transport team

• Plan and execute structured centre-based daily programmes (including therapeutic, recreational, and social activities) to support clients’ functional and psychosocial well-being

• Lead the organisation of festive celebrations and key centre events, ensuring quality, inclusivity, and smooth execution

• Work with the Programme and Services Team in planning and developing collaborations with various stakeholders (internal and external)

• Ensure centre cleanliness, safety, and readiness

• Monitor equipment (rehab tools, assistive devices)

• Manage inventory (PPE, medical supplies, activity materials)

• Coordinate maintenance and repairs with FHL Facilities Management team

• Recruit, manage, train and deploy volunteers for the centre

• Ensure compliance with MOH / AIC guidelines for senior care centres

• Maintain fire/environmental safety, infection control, and emergency protocols and conduct drills for all staff

• Support audits, reporting, and documentation requirements

• Ensure staff are briefed on all Standard Operating Procedures (SOPs) and SOPs are reviewed, implemented and updated

• Submit all reports and support CM with documentation for audits/licensing/inspections

• Assist CM with MOH centre-based service audit and ICCP Performance Review

About you

• Diploma / Degree in Business Management, Psychology, Social Work, Counselling, Gerontology or related field
• 3 - 5 years' experience in Singapore community care / healthcare sector (preferred)
• Knowledge of AIC referral processes (preferred)
• Basic understanding of dementia care and rehabilitation workflows (preferred)
• Familiarity with eldercare services (DDC, MDC, rehab) is a plus
• Proficient in Microsoft Office – MS Word and Excel
• Knowledge in IT and experience in digitalization is a plus
• Meticulous and strong coordination and administrative skills
• Good oral and written communication skills
• Ability to handle operational issues in a fast-paced environment