Customer Service Specialist

About the role

This role provides comprehensive support and handles customer inquiries and issues related to pre-loan and post-loan services. You will execute customer-facing operations and manage contract-related processes.

Key responsibilities

• Provide comprehensive support and handle customer inquiries and issues related to pre-loan and post-loan services
• Timely relay cross-departmental or inter-unit business matters and concerns to the relevant teams for resolution
• Execute customer-facing operations, including customer information updates, repayment processing, and contract information changes
• Process customer contract closure requests, issue settlement certificates, release-of-lien documents, and related materials, and manage their mailing, including the dispatch of motor vehicle registration certificates
• Participate in testing of customer service systems and provide constructive suggestions for optimization and improvement
• Complete other tasks assigned by management

About you

• Bachelor's degree or higher in a relevant field
• At least 2 years of professional experience in finance, accounting, economics, leasing, or related industries
• Experience in financial services or lease operations is preferred
• Fluent in Mandarin with clear pronunciation
• Professional service attitude and strong patience
• Strong ability to work under pressure and high adaptability
• Proactive mindset with excellent communication and coordination skills
• Continuous learning attitude
• Customer-centric mindset with a focus on delivering accurate, timely, and high-quality service