General Manager - Restaurant

Purpose

Ensure consistent operations, strong service, cost control, and sales growth at Phyllis Brunch through clear GM ownership and daily execution.

GM Role Summary

The General Manager is the on-site leader responsible for:

• Daily operations
• Staff performance
• Guest experience
• Sales execution (dine-in, catering, private events)
• Cost and labor control
• Inventory & Purchase

Daily Responsibilities

Before Opening

• Confirm staff attendance & coverage
• Review reservations, catering, and events
• Walk FOH & BOH for cleanliness and readiness
• Conduct pre-shift huddle (sales focus + service reminders)

During Service

• Be on the floor during peak hours (especially brunch)
• Monitor service speed, food quality, and guest satisfaction
• Support FOH/BOH as needed
• Resolve guest issues immediately
• Ensure POS accuracy and smooth order flow

End of Day

• Verify cash handling & POS close
• Review daily sales vs targets
• Note issues (staffing, food, service, maintenance)
• Share daily summary with ownership

Weekly Responsibilities

• Create and adjust staff schedules (labor control)
• Review:
• Sales
• Labor %
• Food cost & waste
• Order inventory and manage vendors
• Follow up on catering & event leads
• Review online feedback (Google, Yelp, socials)
• Hold short staff check-ins as needed

Staff Management SOP

• Hire, train, and onboard staff
• Enforce punctuality, dress code, and service standards
• Address performance issues immediately
• Coach first → document if repeated
• Maintain respectful, professional culture

Guest Experience SOP

• GM greets guests during peak times
• Complaints handled on the spot
• Ensure consistent service every shift
• Protect Phyllis Brunch brand and reputation

Sales & Growth SOP

• Promote:

o Breakfast & brunch specials

o Catering

o Private events (birthdays, group dining)

• Coordinate with marketing consultant
• Ensure every lead is tracked and followed up
• Push weekday traffic strategies

Systems & Tools

• Toast POS (sales, labor, reports)
• Google Business Profile
• OpenTable / reservations
• Popmenu / menu updates

Performance Metrics (GM Accountability)

• Sales growth (weekly/monthly)
• Labor & food cost control
• Service consistency
• Staff attendance & retention
• Guest reviews & feedback
• Event & catering execution

Escalation Rules

• Major staffing issues → inform ownership immediately
• Cash discrepancies → same day escalation
• Health/safety issues → stop & fix first
• Sales decline → present action plan

Core Expectation

The GM owns the floor, the team, and the results.

Job Type: Full-time

Pay: From $40.00 per hour

Work Location: In person