IT Infrastructure Lead

About the role

IT Infrastructure Systems Lead provides technical leadership and capability to IT infrastructure personnel including but not limited to L2 Operations, Data Center, Server, VMWare, Linux & Windows, Network, Firewall, Telephony, Cybersecurity.

Key responsibilities

• Provides and ensures 24x7 support of IT Operations across all Monde Nissin sites and maintains SLA
• Direct involvement in incidents, initiates & drives bridge-calls during Infrastructure System outages and resolve in a timely manner
• Acts as escalation point or SME for concerns not being resolved in a timely manner
• Drives the resolution of technical issues and ensures all best practices are applied
• Provides extensive support and administration for Server, Virtual Machines and DC Facilities
• Provides extensive support and administration for Network (LAN/WAN) Cisco & HP Switches, Firewall and Router
• Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures
• Develop infrastructure design and costing for business and IT initiatives and provide subject matter expertise for technology and standards development
• Provides ITIL disciplines covering Incident, Problem and Change
• Provide technical direction to team

About you

• Bachelor's degree in engineering or any IT Related Courses
• Knowledge and experience on ITIL Method particularly on Incident Management
• At least 3 years' experience of managing a similarly five or more sized team direct reports, non-directs can be considered
• At least 5 years of appropriate experience supporting IT infrastructure and service delivery preferably with a medium size organisation
• 3-5 years' hands-on technical operations experience with server hardware including virtualization, Linux, Windows, and related Microsoft technologies including IIS Administration, Firewall, Network, ISP, Telephony
• 3 years of Cyber Security and Controls, IT audit, or equivalent experience
• 3 years' experience managing IT Infrastructure environment
• A thorough and analytical approach with the ability to pre-empt potential problems
• Strong customer orientated approach with a delivery bias
• Able to manage distributed teams