CSR - Client Service Representative- Veterinary

The hours for this position are Sunday 12pm - 10:30pm and Wed - Fri 9am - 7:30pm. Veterinary experience required.

Why we love VCA CVS Carlsbad:

• Small hospital feel with big company support
• Competitive compensation ($22-$24, hourly)
• Generous employee pet discounts
• Flexible Schedules
• Great coastal community location close to the beach, food options, fitness centers and shopping
• Monthly hospital-wide activities & games, raffles, with awesome prizes
• Access to “Perkspot”- receive coupons and discounts for anything you can imagine
• We value your voice and regularly implement suggested changes from our suggestion box
• Join various hospital committees or VCA Diversity Resource Groups to further enrich your experience and involvement in the hospital & company
• In-hospital, fresh food micro-market always stocked with ever-changing array of food and drink options
• Sweet & Savory Stop - get your fix with international snacks and treats
• Referral rewards - tell your friends why they should come work for here too and if they do, receive a referral bonus
• Supportive, multi-faceted, educational training program
• We are focused on your career growth; we empower you with all the knowledge and skill you need to be successful
• Opportunities to get out into the community and participate in local events
• Something new every day - you'll never be bored
• Health, Vision, and Dental Insurance
• 401K w/ company match
• HSA/FSA options
• Paid Holidays
• Vacation & Sick time off

About the Role:

We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Front Desk: 2 years (Required)
• Medical, Veterinary, or Hospitality: 1 year (Required)

Work Location: In person