Front Desk Receptionist

Here is a professional Front Desk Receptionist Job Description in English:

Job Title: Front Desk ReceptionistJob Summary

We are looking for a welcoming and professional Front Desk Receptionist to be the first point of contact for our company. You will represent our brand, deliver exceptional customer service to guests and clients, and manage essential front-desk administrative duties to ensure a smooth flow of daily operations.

Key Responsibilities

• Front Desk Management & Guest Services
• Greet visitors, clients, and vendors warmly upon arrival; ensure proper check-in and issue visitor badges.
• Direct guests to the appropriate team member, meeting room, or department promptly.
• Maintain a tidy, organized, and presentable reception area, lobby, and visitor conference rooms.
• Communication & Call Handling
• Answer, screen, and route incoming main-line phone calls in a polite and professional manner.
• Take clear messages and forward them accurately to the appropriate personnel.
• Respond to general in-person and email inquiries regarding company address, services, and hours of operation.
• Mail & Mailroom Logistics
• Receive, sort, log, and distribute daily incoming mail, deliveries, and courier packages.
• Prepare outgoing mail and coordinate pick-ups with shipping vendors (e.g., FedEx, DHL, UPS).
• Administrative & Facilities Support
• Monitor and order lobby supplies, beverages, and office stationery as needed.
• Coordinate with facility management or cleaning staff to resolve any maintenance issues in the lobby or front office area.
• Provide administrative assistance for special projects, event registration, and ad-hoc department support.

Qualifications & Requirements

• Education & Experience
• High school diploma required; Associate or Bachelor’s degree preferred.
• 1–2 years of experience in customer service, hospitality, or front desk administration preferred.
• Key Skills
• Excellent verbal and written communication skills with an articulate, friendly, and professional demeanor.
• Proficiency in basic software tools (Microsoft Office / Google Workspace) and familiar with multi-line phone systems.
• Strong time-management skills and the ability to multitask effectively in a busy environment.
• Personal Attributes
• Professional appearance and positive attitude.
• High reliability, punctuality, and strong attention to detail.
• Discretion and confidentiality when handling sensitive visitor logs and company information.

Pay: From $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance

Work Location: In person