Admin executive

JOB DESCRIPTION Position: Admin Executive Company: Trypdeals Tech Labs Private Limited Department: Operations and Administration Location: Ghaziabad, Uttar Pradesh Employment Type: Full Time Salary: ₹15,000 per month Reporting To: Operations Manager / Management ABOUT TRYPDEALS Trypdeals Tech Labs Private Limited is a technology-driven travel company focused on making travel planning, tour packages, hotel bookings and travel services easier for customers through a digital marketplace. JOB PURPOSE The Admin Executive will be responsible for managing hotel bookings and maintaining accurate customer account reconciliation for all travel bookings handled by Trypdeals. The role requires coordination with customers, hotels, travel operators, suppliers and the internal accounts and operations team. The person will ensure that every hotel booking is properly confirmed, documented, tracked and reconciled against customer payments, supplier payments and company records. KEY RESPONSIBILITIES Hotel Booking Management: Handle hotel booking requirements received from customers and the operations team. Coordinate with hotels for availability, room categories, rates, meal plans and booking conditions. Make hotel reservations as per approved itineraries and customer requirements. Obtain written confirmation from hotels for every booking. Maintain complete booking details including guest name, hotel name, check in date, check out date, room type, number of rooms, number of guests, meal plan and booking amount. Share hotel confirmation details and vouchers with the concerned customer or operations team. Monitor upcoming hotel bookings and ensure that bookings remain confirmed before the customer's travel date. Handle booking modifications, cancellations and refunds as per company policy and hotel terms. CUSTOMER ACCOUNT RECONCILIATION Maintain accurate financial records for every customer booking. Reconcile customer payments received against the total booking value. Track advance payments, balance payments, refunds, cancellations and outstanding amounts. Verify that payments received from customers match the company's booking records. Identify discrepancies between customer payments, hotel bills, supplier invoices and internal records. Prepare customer-wise and booking-wise reconciliation statements. Follow up with customers for pending payments. Coordinate with the accounts team regarding refunds, supplier payments and outstanding balances. Ensure customer accounts are properly reconciled after completion of the tour. DAILY RESPONSIBILITIES Review upcoming hotel bookings every day. Check pending hotel confirmations and payments. Maintain daily booking and reconciliation trackers. Follow up on pending customer payments. Follow up with hotels regarding confirmations, invoices and refunds. Identify and report booking or payment discrepancies. Keep all company records updated. REQUIRED SKILLS Good knowledge of MS Excel or Google Sheets. Good numerical and reconciliation skills. Basic understanding of hotel bookings and travel operations. Good communication skills in English and Hindi. Strong attention to detail. Good follow-up and coordination skills. Ability to manage multiple bookings simultaneously. Basic accounting knowledge will be an advantage. Experience with travel booking software, CRM or ERP systems will be an advantage. EXPERIENCE 1 to 3 years of experience in travel operations, hotel booking, administration, accounts support or back-office operations. Freshers with good Excel skills, communication skills and numerical ability may also be considered. EDUCATIONAL QUALIFICATION Graduate in any discipline. Candidates with qualifications or experience in Travel and Tourism, Commerce, Business Administration or Hospitality will be preferred. KEY PERFORMANCE AREAS Accurate and timely hotel bookings. Complete booking documentation. Accurate customer payment reconciliation. Timely identification of payment discrepancies. Timely follow-up for outstanding customer payments. Accurate hotel invoice reconciliation. Timely processing and follow-up of refunds. Proper maintenance of customer and supplier records. Minimal booking and accounting errors. PERSONAL ATTRIBUTES Responsible and trustworthy. Highly organized. Detail-oriented. Good at follow-ups. Comfortable working with numbers. Customer-focused. Able to handle multiple tasks. Willing to take ownership of assigned bookings and customer accounts. Able to work in a fast-paced travel technology environment. PRIMARY RESPONSIBILITY The Admin Executive will be responsible for ensuring that every hotel booking and customer account handled by Trypdeals is properly booked, documented, tracked and financially reconciled from the time of booking until completion of the customer's travel and settlement of all outstanding amounts.

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person