Dynamics 365 Manager

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Platform Engineering & Architecture

Management Level Manager

Job Description & Summary PwC’s Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets.

You will be immersed in a variety of different projects, groups, and locations while getting inspired through your community to grow as an individual as well as a team. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for understanding the latest in technology.

About The Team Our practice spans the whole range of clients’ digital capabilities, ranging from strategy to execution. We help solve complex boardroom problems, and work with the team to not only solve problems of today but get them ready for new opportunities for tomorrow, creating the pathway of how technology can enable business visions. We help our clients with advisory services such as IT & cloud strategy, IT cost & governance, IT operating model etc. We also work on the implementation of various IT applications e.g. CRM, ERP and SharePoint.

About The Role

• Design, develop, secure, and extend a Dynamics 365 Customer Service, Customer Engagement, Sales, Marketing

• Analyze requirements and estimate effort for both the development of new features and customization of existing features

• Develop applications using .NET within Microsoft cloud technologies leveraging on Azure Functions or Azure Logic Apps

• Perform peer code reviews and participate in design sessions

• Review test plans, coordinate test execution, and analyze test results to ensure functionality, completeness, and quality of solution

• Communicate and work with clients regularly during the implementation cycle

• Align with change management process and deploy code to Production, QA, etc.

• Create and maintain functional requirements and technical specification documentation

• Conduct training for clients as necessary as well as KT sessions with colleagues on best practices and/or new features

About You

• Bachelor’s degree in Computer Science, Information Technology, or related course

• Minimum 5 years experience with Microsoft Dynamics 365 Sales, Marketing, Customer Service, Customer Engagement technical implementation

• At least 5 end-to-end full life cycle implementations of Microsoft Dynamics 365 CRM or Power Platform

• Strong knowledge of Microsoft cloud environments such as Azure and Office 365

• Proficient with X++, C#, .NET, or JavaScript

• Experience with SQL Server database

• Preferred to have one or more of the following technical certifications:

o Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

o Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Required Skills Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? Yes

Job Posting End Date