IT Infrastructure Manager

Description Tuwaiq Casting & Forging is seeking an experienced and technically strong IT Infrastructure Manager to join the IT Department. Reporting to the IT Director, this role is responsible for planning, implementing, managing, and securing the organisation's IT infrastructure, including networks, servers, cloud platforms, storage systems, cybersecurity solutions, and communication systems. The role ensures high availability, reliability, and security of all IT services while supporting business operations and digital transformation initiatives.

Key Responsibilities Infrastructure Management

• Manage enterprise network infrastructure including LAN, WAN, Wi-Fi, VPN, and firewalls
• Oversee server environments, virtualisation platforms, and cloud services
• Manage Microsoft 365 and cloud infrastructure
• Ensure optimal performance, availability, and capacity planning of IT systems
• Maintain storage solutions, backup systems, and disaster recovery sites
• Manage data centre and server room infrastructure
• Manage IP telephony and communication systems.

Cybersecurity & Compliance

• Implement and maintain IT security controls and policies
• Manage firewalls, endpoint protection, access controls, and vulnerability remediation
• Ensure compliance with cybersecurity standards, IT policies, and regulatory requirements
• Conduct risk assessments and security reviews.

Operations & Support

• Ensure 24/7 availability of critical IT services
• Lead incident management and problem resolution activities
• Monitor infrastructure health and system performance
• Manage system upgrades, patches, and technology refresh initiatives.

Disaster Recovery & Business Continuity

• Develop and maintain disaster recovery and business continuity plans
• Conduct periodic backup verification and recovery testing
• Minimise operational risks through proactive infrastructure management.

Team Leadership

• Lead and mentor system administrators, network engineers, and IT support staff
• Assign tasks, monitor performance, and support staff development
• Promote best practices and continuous improvement within the IT team.

Project Management

• Plan and lead infrastructure projects
• Support digital transformation initiatives and new technology deployments
• Coordinate with business departments and external partners
• Coordinate infrastructure requirements for ERP, MES, CCTV, access control, telecommunications, and other business systems.

Requirements Education & Certifications

• Bachelor's degree in Information Technology, Engineering, or Computer Science
• ITIL 4 Foundation
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Administrator Expert
• Cisco Certified Network Associate (CCNA)
• IT cybersecurity certification is preferred.

Experience

• Minimum 10 years of IT experience, including at least 3–5 years in infrastructure management.