IT System Administrator ( Networking / IT ops Configuration )

Key Responsibilities

End-User Computing s Device Management

• Provision, configure, and maintain Windows laptops for employees
• Manage onboarding, offboarding, upgrades, and device lifecycle activities
• Troubleshoot Windows OS, hardware, and application-related issues
• Ensure endpoints comply with security and configuration standards

Microsoft 365 Administration

• Manage users, licenses, groups, and access in Microsoft 365 / Entra ID
• Administer Outlook, Teams, OneDrive, and SharePoint
• Support email security, collaboration tools, and data access controls
• Troubleshoot M365-related issues and user requests

Mobile Device Management (BYOD Intune)

• Administer Microsoft Intune for BYOD devices and managed applications
• Enforce device compliance, conditional access, and security policies
• Manage application deployment and selective wipe for employee-owned devices
• Align BYOD controls with security and compliance requirements

Network s Connectivity

• Manage office network infrastructure including firewalls, switches, and Wi-Fi
• Coordinate with ISPs and vendors for internet connectivity and issue resolution
• Support VPN and secure remote access solutions
• Monitor network availability, performance, and basic security

IT Security s Zscaler

• Perform basic administration of Zscaler ZIA (day-to-day operations; setup handled by third party)
• Manage user access, policies, and troubleshooting in coordination with vendors
• Enforce endpoint security controls such as encryption and access restrictions
• Support SOC 2 / ISO 27001 compliance activities and audits

Cloud Administration (AWS s Google Cloud Basic)

• Provide basic administration support for AWS and Google Cloud environments
• Manage limited cloud resources such as EC2, databases, VPCs, and security groups
• Support access management and basic networking configuration
• Coordinate cloud-related changes with internal teams and vendors

Vendor, Asset s Documentation Management

• Work with vendors for hardware, licenses, security, and connectivity services
• Maintain accurate inventory of IT assets, licenses, and cloud resources
• Document IT procedures, configurations, and security controls
• Ensure attention to detail in execution and record-keeping

Qualifications Education

• Bachelors in Computers Application or Diploma in Computer Engineering or comparable degree

Experience

• 3–4 years of experience in an IT Administrator / Windows Administrator role
• Experience supporting end-user computing, M365, and IT security operations

Technical Skills

• Strong Windows administration and troubleshooting skills
• Hands-on experience with Microsoft Intune (MDM/MAM) in a BYOD setup
• Working knowledge of Microsoft 365 and Entra ID
• Basic exposure to AWS and Google Cloud (compute, networking, databases)
• Familiarity with networking fundamentals and Zscaler ZIA administration

Soft Skills

• Strong verbal and written communication skills

• High attention to detail and process discipline

• Ability to work independently and coordinate effectively with vendors and internal teams