S
Strategic Networks, Inc.
Senior Technical Support Engineer (Munti Site)
Skills
No-code AutomationsSAP ERPServiceNowCompliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱276,000 – ₱324,000 / year
Location:
Metro Manila, Philippines
Work mode:
Onsite
Published on:
31 August 2026
What they need
Key Responsibilities
- SAP Technical Support: Deliver expert-level troubleshooting and resolution for SAP-related issues across modules.
- Ticket Management: Manage incident, problem, and change tickets in ServiceNow, ensuring accurate categorization, prioritization, and timely closure.
- SLA Compliance: Monitor and enforce SLA adherence, escalating risks proactively to meet business expectations.
- ServiceNow Administration: Utilize ServiceNow for workflow automation, reporting, and service tracking.
- Root Cause Analysis: Conduct detailed investigations to identify recurring issues and recommend permanent fixes.
- Stakeholder Communication: Collaborate with business users, IT teams, and vendors to resolve issues and manage escalations.
- Continuous Improvement: Recommend enhancements to support processes, tools, and documentation for efficiency and compliance.
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