P
PT Borwita Citra Prima
Service Quality Assurance (Jember)
Skills
Testing & QA
1 month ago
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Important information
Contract type:
Permanent
Location:
Jember, Kaliwates, Jember Regency, East Java, Indonesia
Work mode:
Onsite
Published on:
16 September 2026
What they need
Deskripsi Pekerjaan :
- Melakukan validasi atas bukti-bukti layanan yang telah dilakukan oleh tim sales, delivery, collector, dsb
- Melakukan pengecekan kualitas layanan tim secara acak kepada setiap toko untuk memastikan layanan diberikan sesuai dengan prosedur perusahaan
- Menyusun laporan kepuasan pelanggan di area masing-masing dan melaporkan kepada service QA Manager untuk dapat ditindaklanjuti lebih lanjut
- Menindaklanjuti feedback pelanggan yang disampaikan melalui customer service cabang
Kualifikasi
- Pendidikan minimal D3
- Memiliki pengalaman Quality Assurance/ Field Survey/ Auditor lapangan minimal 1 tahun
- Memiliki kendaraan pribadi (motor) dan SIM C yang masih aktif
- Berintegritas dan berorientasi memberikan layanan yang terbaik terhadap pelanggan
- Memiliki komunikasi dan inisiatif yang baik
- Kemampuan teknikal : Ms. Office
- Memiliki HP Android min RAM 4 GB
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