Fo - Night Manager

Hạn nộp: 29/09/2026

Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

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Số lượng

1

Nơi làm việc

Kiên Giang, An Giang

Giờ làm việc

Ca đêm

Loại hình

Resort/ Khu Du lịch

Ngành nghề

Tiền sảnh

Vị trí

Outlet Manager

Cập nhật

31/08/2026 19:14

Mô tả công việc

1. Night Front Office Operations

Oversee Front Office operations during the night shift.

Ensure smooth check-in and check-out operations.

Monitor room availability and room status.

Ensure accurate guest and reservation information.

Coordinate overnight operational requirements.

2. Guest Experience

Welcome and assist guests professionally.

Handle guest requests and concerns promptly.

Resolve guest complaints and service issues effectively.

Follow up on special requests and VIP requirements.

Ensure a comfortable and seamless overnight experience.

3. Night Audit & Financial Control

Monitor completion of night audit procedures.

Review daily Front Office transactions and reports.

Ensure accuracy of cash handling and financial records.

Verify room charges and other overnight transactions.

Report discrepancies to the appropriate department.

4. Team Leadership

Supervise and support Front Office Associates during the night shift.

Assign duties and monitor work performance.

Conduct shift briefings and handovers.

Coach Associates on service standards and procedures.

Maintain teamwork and service efficiency.

5. Resort Operations & Safety

Conduct regular overnight property inspections.

Monitor safety, security, and service standards.

Coordinate with Security and Engineering on operational issues.

Respond appropriately to emergencies and incidents.

Escalate critical issues to the Manager on Duty or relevant management.

6. Communication & Handover

Coordinate with Housekeeping, Security, Engineering, Finance, and other departments.

Maintain effective communication with overnight operational teams.

Record important incidents and outstanding matters.

Provide accurate shift handover to the day team.

Perform other duties assigned by the Front Office Manager.

Quyền lợi được hưởng

Working 5.5 days per week.

Full salary and service charge provided during the probation period.

Competitive salary, with staff accommodation or transportation allowance provided.

Full benefits including insurance, annual leave, and holiday bonuses.

Relocation support and annual home visit benefits.

Annual Leave: 12 days of annual leave, with 1 additional day added each year.

Employee Birthday: one paid day off and birthday gift.

Yêu cầu công việc

Education:
Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field.

Hospitality-related qualifications are preferred.

Working experience:
Minimum 2 years of experience in Front Office or hotel operations.

Previous supervisory experience is preferred.

Experience working night shifts in an international resort is an advantage.

Professional knowledge and skills:
Good knowledge of Front Office operations and night procedures.

Knowledge of room inventory and reservation processes.

Understanding of night audit and cashiering procedures.

Familiarity with PMS and Front Office systems.

Strong guest service and problem-solving skills.

Good leadership and team coordination skills.

Attitude and behaviours:
Guest-focused and service-oriented.

Calm and professional under pressure.

Responsible and decisive.

Strong attention to detail.

Proactive and reliable.

Positive team player.

Language proficiency:
Good command of spoken and written English.

Additional language skills are an advantage.

Other skills:
Able to work overnight shifts, weekends, and public holidays.

Strong communication and organizational skills.

Able to handle emergencies and changing priorities.

Professional grooming in accordance with Resort standards.

Yêu cầu hồ sơ

Join us and grow your career with WorldHotels Long Beach Resort Phu Quoc!

Apply now: careers[a còng]worl********************

Hotline: 0383******

Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam