Operations Manager

DUTIES & RESPONSIBILITIES

• Administer overall operations of Cha Tuk Chak and is responsible for the actual and effective management of labor, productivity, quality control assurance, precautions and standard operating procedures.
• Awareness on principles, methods, tactics for showing, promoting, and providing service with the customers.
• Provides basic information to guests, visitors, clients and partners.
• Check, analyze and determine all operational and costumer needs.
• Analyze data, information and make operational decisions or activities.
• Recommend, establish and implement the organizational standard operating procedures and policies.
• Fulfill organizational operations, customer service activities, projects and services.
• Coordinate with Barista, OIC and Team Leader regarding tasks and deadlines.
• Develop organizational and operational goals, policies, programs and objectives.
• Seek and provide information to help the company and the team determine the status of all operations-related concerns.
• Do competitor's check.
• Help and assist the company and its franchise partners on their operation needs when opening a new store.
• Review sales, activity reports and identify areas needing cost reduction or improvement.
• Monitor suppliers to guarantee their efficiency in providing the needed goods or services within the budgetary limits of the company.
• Do sales floor work as needed, such as greeting, assisting customers, stocking shelves and checking of inventory.
• Prepare newly hired trainees / employees schedule or work assignments.
• Perform workforce functions such as training, assigning, scheduling, coaching, counseling, evaluating and disciplining employees.
• Provide guidance and direction to all employees under supervision, including setting and monitoring of performance standards.
• Prepare, suggest and present action plan like sales promotions that require coordination with other departments.
• Check and monitor day to day administrative, clerical tasks, managing files and records.
• Maintain safe and healthy work environment by following, complying with legal standards and imposing procedure.
• Directly reports to the President / CEO.
• Perform other tasks that may be assigned by immediate superior from time to time.

QUALIFICATIONS

• Bachelor’s Degree in Hotel and Restaurant Management, Commerce or any business related course.
• Has 3 to 5 years proven work experience as an Operations Manager handling multiple stores and overseeing Area Managers.
• Preferably work experience in a Food and Beverage industry.
• Excellent communication skills, both verbal and written.
• People oriented, possess leadership and business skills.
• Trustworthy, honest, keen to details, proactive, optimistic and can work with minimal supervision.
• Head office is located in De Castro, Pasig.