Reservations Clerk

Hạn nộp: 08/11/2026

Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

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Số lượng

6

Nơi làm việc

HCMC, Kiên Giang

Giờ làm việc

Giờ hành chính

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề

Khác

Vị trí

Nhân viên

Cập nhật

11/09/2026 08:45

Mô tả công việc

1. Reservation Responsibilities

Respond to enquiries about hotel products and services by telephone, fax, and email according to standard guidelines.

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features to promote its products and services.

Understand Revenue management strategies, up-sell, and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.

Determine guest needs and quote the appropriate room and rate as per requirements.

Input booking information into the Reservation System.

Process amendments, cancellations, no-shows to reservations such as extensions, early departures, etc.

Arrange accommodation and activities for leisure, corporate & wholesaler’s guests.

Record special billing arrangements for groups and conventions.

Record all special requests into PMS, ensuring to avoid any miscommunication.

Coordinate and communicate with all other departments to ensure a smooth operation.

Follow up payment as COD, process prepayments.

2. Administration & Coordination:
File and organize departmental documents, maintain stationery and office supplies for the department.

Prepare monthly staff attendance report for Payroll processing.

Perform duties and responsibilities in a confidential manner when applicable.

Report any equipment failures/problems & repair requests to Maintenance Department.

Quyền lợi được hưởng

Join the pre-opening team of two brand-new hotels

Pre-opening experience

Career development & training

Pre-opening allowance

Island allowance

Staff accommodation

Preopening meal allowance

Health insurance

Accor career opportunities

Working 5 days per week, 2 days off per week

Other benefit

Yêu cầu công việc

Relevant educational background, vocational training, academic degree, or professional

qualification applicable to the position and commensurate with the position level

Relevant experience in a similar position and/or within a similar scale of operation, commensurate

with the position level.

Good knowledge of relevant SOPs, operational standards, health & safety requirements, and

workplace regulations.

Good communication, teamwork, problem-solving, and adaptability skills.

Strong commitment to service excellence and professional standards.

Ability to work effectively in a fast-paced hospitality environment.

Relevant professional certifications and English proficiency are advantages, depending on the

position.

Yêu cầu hồ sơ

Join us at TRIBE & Ibis Styles Thom Island Phu Quoc, where two distinctive brands come together to create a new kind of island stay in Thom Island one of Phu Quoc's most exciting destinations. From TRIBE's bold, social and design-led spirit to Ibis Styles playful and creative personality, we’re looking for people who bring their own style, ideas and energy to the team.

Address: Hon Thom Quarter, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam.

Hãy cùng chúng tôi kiến tạo những trải nghiệm nghỉ dưỡng khác biệt, đưa TRIBE lần đầu tiên có mặt tại Việt Nam - và Ibis Styles đến với một trong những điểm đến nghỉ dưỡng mới đầy tiềm năng tại Phú Quốc.

Địa chỉ: Khu phố Hòn Thơm An Thới, Đặc khu Phú Quốc, Tỉnh An Giang, Việt Nam

Please submit your resume via Email: HC675HR(at sign)accor.***