Assistant & Operations Coordinator

About the Role

We are looking for a friendly, organized, and proactive team member to join our cooking class. This role supports our daily operations by communicating with customers and agents, managing bookings, coordinating administrative tasks, and ensuring an excellent customer experience.

Key Responsibilities

• ⁠ ⁠Communicate with customers and travel agents via email, phone, and messaging platforms.

• ⁠ ⁠Respond to customer inquiries and provide class information promptly.

• ⁠ ⁠Manage class bookings and send booking confirmations and reminders.

• ⁠ ⁠Coordinate with internal teams to ensure smooth daily operations.

• ⁠ ⁠Update class schedules and manage availability.

• ⁠ ⁠Prepare, organize, and maintain daily and monthly income and expense records for the accounting team.

• ⁠ ⁠Answer incoming phone calls and assist with front desk/reception duties.

• ⁠ ⁠Support general administrative and operational tasks as assigned.

• ⁠ Maintain and update the class' listings on OTA platforms, ensuring pricing, availability, and class details are accurate and current.

• ⁠ Upload and update promotions, seasonal offers, and new class information across platforms.

⁠•⁠ Monitor and respond to reviews and messages on OTA platforms

⁠ •⁠ ⁠Assist with maintaining consistency of business information (hours, pricing, contact details) across the website, Google Business Profile, and social media channels.

⁠ •⁠ Support marketing and sales activities.

Qualifications

• ⁠ ⁠Thai National.

• ⁠ ⁠Good command of spoken and written English.

• ⁠ ⁠Responsive, organized, and detail-oriented.

• ⁠ ⁠Strong communication and interpersonal skills.

• ⁠ ⁠Positive attitude with a customer service mindset.

• ⁠ ⁠Extroverted personality is welcome.

• ⁠ ⁠Fresh graduates are welcome to apply.

• ⁠ ⁠Chinese language proficiency (HSK Level 3 or above) is a plus and may be considered for a higher salary.

Working Schedule

Standard working arrangement: 4-5 days per week

General working hours: 08:00–17:00

Our business operates according to class bookings, so the workload is not necessarily the same every day. We currently do not accommodate classes at full capacity every day, and some days may have fewer bookings or shorter operational hours. Depending on the booking schedule and operational needs, there may be opportunities for additional time off or more flexible scheduling beyond the standard 2 days off per week. The schedule will be arranged according to bookings and business requirements. We aim to provide flexibility whenever our operational schedule allows.

What We Offer

• ⁠ ⁠Social Security.

• ⁠ ⁠Company-provided communication equipment.

• ⁠ ⁠Five-day work week.

• ⁠ ⁠Annual leave (7 days) plus public holidays.

• ⁠ ⁠Flexible schedule when business operations allow

• ⁠ ⁠Friendly and international working environment.