Operations Supervisor

Job Summary

We are seeking an experienced Limousine Operations Supervisor to manage and coordinate daily limousine operations, chauffeurs, vehicles, bookings, airport transfers, corporate accounts, and VIP transportation services. The supervisor will ensure that all trips are operated safely, professionally, punctually, and in accordance with company and regulatory requirements.

Key Responsibilities

• ⁠ ⁠Coordinate daily limousine operations and ensure all bookings are executed on time.
• ⁠ ⁠Assign chauffeurs and vehicles according to bookings, vehicle type, location, and customer requirements.
• ⁠ ⁠Monitor chauffeur attendance, availability, grooming, performance, and conduct.
• ⁠ ⁠Coordinate airport pickups, drop-offs, hotel transfers, corporate transportation, VIP movements, and special events.
• ⁠ ⁠Monitor flight schedules and adjust airport pickup arrangements for delays or early arrivals.
• ⁠ ⁠Ensure chauffeurs receive complete trip information, including pickup location, passenger details, special instructions, and destination.
• ⁠ ⁠Monitor vehicle availability, cleanliness, presentation, fuel level, and general condition.
• ⁠ ⁠Coordinate vehicle maintenance, servicing, inspections, and repairs with the relevant department.
• ⁠ ⁠Track vehicles and trips using GPS/dispatch systems and ensure efficient vehicle utilization.
• ⁠ ⁠Handle last-minute bookings, cancellations, changes, delays, and operational emergencies.
• ⁠ ⁠Communicate professionally with chauffeurs, customers, hotels, travel agencies, corporate clients, and other stakeholders.
• ⁠ ⁠Monitor chauffeur compliance with company policies, road safety requirements, dress code, and customer-service standards.
• ⁠ ⁠Investigate customer complaints, service failures, delays, accidents, and operational incidents.
• ⁠ ⁠Prepare daily operational reports covering trips, vehicle utilization, chauffeur performance, incidents, and cancellations.
• ⁠ ⁠Maintain accurate records of bookings, trip sheets, chauffeur assignments, and vehicle movements.
• ⁠ ⁠Coordinate with the reservations, sales, accounts, fleet, and maintenance teams.
• ⁠ ⁠Ensure all required permits, documents, and operational requirements are maintained and valid.
• ⁠ ⁠Train and coach chauffeurs on customer service, company procedures, and operational standards.
• ⁠ ⁠Identify operational problems and recommend improvements to increase efficiency and customer satisfaction.
• ⁠ ⁠Be available to support urgent operational requirements outside normal working hours when necessary.

Requirements

• ⁠ ⁠Diploma or Bachelor’s degree in Operations, Transportation, Business Administration, or a related field.
• ⁠ ⁠2–5 years of experience in limousine, chauffeur, transportation, fleet, or hospitality operations.
• ⁠ ⁠Previous supervisory or dispatch experience is preferred.
• ⁠ ⁠Strong knowledge of daily transportation operations and chauffeur management.
• ⁠ ⁠Good knowledge of Dubai/UAE roads, major hotels, airports, business districts, and tourist destinations.
• ⁠ ⁠Experience with GPS tracking, dispatch systems, and transportation management software is an advantage.
• ⁠ ⁠Excellent communication and customer-service skills.
• ⁠ ⁠Strong leadership and problem-solving abilities.
• ⁠ ⁠Ability to work under pressure and handle multiple bookings simultaneously.
• ⁠ ⁠Good knowledge of MS Office, particularly Excel.
• ⁠ ⁠Willingness to work flexible shifts, weekends, and public holidays.

HR Manager – Disha Khan
+971 58 866 5334 (Call / WhatsApp)
Office 206, Al Asmawi Building 2, Sheikh Zayed Road, Dubai

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person