Telesales (Work from home)

Location: Malaysia (Remote)

Eligibility: Only candidates currently residing in Malaysia will be considered. Applications from outside Malaysia will not be shortlisted.

upto 2 years of experience. Candidates with more than 2 years of experience should not apply.

Job Location: Work From Home

Salary

RM 3,900 – RM 11,100 (Basic + Incentive)

Basic Salary: RM 2,300 – RM 3,700

Incentives: RM 1,600 – RM 7,400

If 100% targets are achieved, total take-home salary will be RM 3,900 – RM 11,100

Wordsmith is looking for a dedicated Candidate who has:

• ⁠ ⁠Fire in the belly
• ⁠ ⁠Thirst to grow
• ⁠ ⁠Aggressive sales mindset
• ⁠ ⁠Strong customer hooking techniques
• ⁠ ⁠Passion for achieving targets

If this describes you, Wordsmith would love to have you join our growing team.

Job Responsibilities

• ⁠ ⁠Make outbound sales calls to company-provided leads and convert them into enrolments.
• ⁠ ⁠Promote and sell Wordsmith's Certification Programs to tutors, and career switchers etc etc
• ⁠ ⁠Perform upselling and cross-selling of Wordsmith's products and services to maximize revenue.
• ⁠ ⁠Follow up with leads via calls and WhatsApp and maintain a high conversion rate.
• ⁠ ⁠Recruit, train, coach, and monitor the telesales team to achieve sales and revenue targets.
• ⁠ ⁠Ensure the you and team follows Wordsmith's sales SOPs, CRM system, call scripts, and reporting process.
• ⁠ ⁠Approach, onboard, and build relationships with vendors, partners, and corporate associates to generate new business opportunities.
• ⁠ ⁠Visit vendors, partners, or clients whenever required for meetings, presentations, onboarding, or business development (visit if required)
• ⁠ ⁠Coordinate with the Marketing and Operations teams to improve lead quality, conversions, and customer experience.
• ⁠ ⁠Prepare daily, weekly, and monthly sales reports and perform any other duties assigned by the management
• ⁠ ⁠Perform any other ad-hoc duties assigned by the management

Requirements

• ⁠ ⁠Diploma or Degree qualification.

• ⁠ ⁠upto 2 years of experience telesales exp (above 2yrs wont be shortlisted)

• ⁠ ⁠Proven experience in achieving and leading high-volume telesales targets.

• ⁠ ⁠Strong leadership, coaching, objection handling, negotiation, and closing skills.

• ⁠ ⁠Comfortable using CRM systems, Google Workspace/Microsoft Office, and WhatsApp Business.

• ⁠ ⁠Must own a good-quality laptop suitable for daily work.

• ⁠ ⁠Must own a good Android or iPhone smartphone for business communication.

• ⁠ ⁠Must have a minimum 300 Mbps high-speed broadband internet connection.

• ⁠ ⁠Must have a UPS/Power Backup to ensure uninterrupted work during power outages.

• ⁠ ⁠Must have a dedicated, quiet work-from-home room free from background noise and distractions.

• ⁠ ⁠Must have a professional headset with microphone for customer calls.

• ⁠ ⁠Self-disciplined, target-oriented, and able to work independently in a remote environment.

• ⁠ ⁠Willing to work on Saturdays and Sundays as per the company schedule.

• Passionate about sales, coaching teams, and driving business growth.