区域业务负责人 Area Business Head

工作职责：

1、从 0 到 1 筹建：全权负责马来西亚业务开局，完成本地资源调研、合作渠道搭建、内部流程体系搭建、合规与牌照前置规划，建立马国陪月员业务完整运营模型。

2、陪月员资源招募与渠道开发：寻找、开发、对接本地陪月员资源、人才中介、社群与推荐渠道；执行筛选、面试、背景调查、健康审核，搭建稳定的 Confinement Nanny 人才库。

3、培训体系搭建与落地：设计马来西亚本地化陪月员培训课程（产妇护理、新生儿照护、月子膳食、服务礼仪、安全应急、客户沟通），组织定期培训、考核与持续进修，建立培训档案与资格认证机制。

4、陪月员全生命周期管理：负责陪月员入职、合约管理、绩效评估、客户反馈跟进、冲突处理；设计留存机制、激励方案、晋升发展路径，降低流失率。

5、派单与资源分配管理：根据客户需求、陪月员技能、地点、档期做匹配分配，跟进上单过程、服务质量监控、客户投诉与突发事件处理。

6、数据与经营管理：建立人才库数据、培训记录、派单、流失率等经营报表，定期向总部汇报；持续优化招募、培训、派单流程，提升人才供给能力与服务满意度。

7、本地合规管理：跟进马来西亚劳工、税务、人力中介相关法规，保障业务、雇佣合约、人员管理符合当地法律要求。

任职要求：

1、至少 3 年及以上母婴陪月 / 月嫂、家政人力、护理服务业务管理经验；有马来西亚本地市场从 0 到 1 搭建经验优先。熟悉马来西亚 Confinement Nanny（陪月员）行业生态、人才来源、培训标准与本地客户需求。

2、擅长人才招募、资源渠道开发、课程培训设计、团队 / 服务人员留存管理、调度派单管理。

3、语言：流利中文、英文；懂马来语优先，可独立与本地合作方、陪月员、客户沟通。

4、具备独立开业 / 项目创业思维，能够独立推进项目落地，抗压能力强，擅长处理突发客诉与人员纠纷。

5、熟悉劳务、人力中介相关合规，能搭建本地化合约、SOP、培训手册。

福利与工作信息

工作地点：马来西亚（可灵活）

全职岗位：底薪 + 业绩奖金 + 人才供给奖励

Job Responsibilities

1. End-to-end business setup from scratch: Take full ownership of launching the Malaysia business. Conduct local resource research, build partnership channels, establish internal process frameworks, carry out pre-planning for compliance and licensing, and develop a complete operating model for the confinement nanny business in Malaysia.
2. Confinement nanny recruitment and channel development: Source, develop and engage local confinement nanny resources, manpower agencies, communities and referral channels. Conduct screening, interviews, background checks and health assessments to build a stable talent pool of confinement nannies.
3. Development and implementation of training system: Design localized confinement nanny training courses in Malaysia covering maternal care, newborn care, confinement meal preparation, service etiquette, safety emergency response and client communication. Organise regular training, assessments and continuous upskilling; set up training records and qualification certification mechanisms.
4. Full lifecycle management of confinement nannies: Oversee nanny onboarding, contract administration, performance evaluation, client feedback follow-up and conflict resolution. Design retention strategies, incentive schemes and career progression pathways to reduce turnover rate.
5. Job allocation and resource management: Match assignments according to client requirements, nannies’ skill sets, locations and availability. Monitor service delivery and service quality, handle client complaints and emergency incidents.
6. Data and business management: Establish business dashboards for talent pool data, training records, job placements and turnover metrics. Report to headquarters on a regular basis; continuously optimise recruitment, training and job allocation workflows to improve talent supply capacity and client satisfaction.
7. Local compliance management: Keep abreast of Malaysia’s labour, taxation and manpower agency regulations, to ensure business operations, employment contracts and personnel management comply with local legislation.

Job Requirements

1. Minimum 3 years of management experience in maternity confinement service, domestic manpower or nursing service businesses. Prior experience in building a business from scratch in the Malaysia market is preferred. Familiar with the ecosystem of confinement nanny industry in Malaysia, talent sources, training standards and local client demands.
2. Proficient in talent recruitment, channel development, training curriculum design, service staff retention management and workforce rostering & job allocation.
3. Language: Fluent in Chinese and English; proficiency in Bahasa Malaysia is a plus. Able to communicate independently with local partners, confinement nannies and clients.
4. Entrepreneurial mindset to kick-start independent business/project, strong resilience under pressure, capable of handling unexpected client complaints and personnel disputes.
5. Familiar with labour and manpower agency compliance requirements; able to develop localised contracts, SOPs and training manuals.