宾客服务员

To provide 5 Star hospitality food and beverage service, throughout the restaurant/bar, maximizing guest’s experience, using IHG Satisfaction Standards. To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner. Promoting a fun work environment and being a team player. 使用IHG酒店宾客满意标准，为客人提供五星级的餐饮服务，最大限度的令客人满意。以友好、娴熟的专业水准为客人提供出色的餐饮服务，确保客人满意。营造健康的工作环境并融入其中。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 At Holiday Inn® we want our guests to relax and be themselves which means we need team members to: 在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到

• Be you – by being natural, professional and personable in the way you are with people
• 展现真我：在与他人接触时真实自然、形象专业、积极乐观
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
• Show you care – by being thoughtful in the way you welcome and connect with guests
• 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
• Take action – by showing initiative, taking ownership and going the extra mile
• 积极行动：积极主动、尽职尽责并且要多做一步

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