客服专员

该职位来源于猎聘 MAIN ACCOUNTABILITIES /主要职责

• Collect all information including but not limited quotation, local and indent orders, DSO, login document, etc. 收集相关信息，包括但不限于报价、本地及海外订单、DSO、登录文件等
• Collect customer needs and deliver the prompt and effective feedback to customer 收集客户需求，并及时高效给予客户回复
• Create SAP Quotation/SO according to the request from Sales or Service team 根据需求创建SAP报价和销售订单
• Follow up processing of Sales or Service order according to SOP 根据SOP跟进销售或服务订单流程
• Timely delivery and invoice issue 及时发送、处理发票相关事宜
• SAP operation & status follow up according to SOP SAP操作及订单状态跟进
• Support and summarize Sales and Service activity, timely provide weekly/monthly Sales and Service data, proactively reporting, etc. 支持并总结销售和服务工作，及时提供周报、月报，主动提供相关销售和服务信息
• Finish other work required by the supervisor. 完成上级领导交办的其它工作任务。
• Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system. 参与、支持公司质量及EHS相关体系建设的建立和维护，严格执行质量及EHS相关体系所要求的操作规范。 REQUIRED Qualification/岗位资格要求
• Education background and working experience 教育背景与工作经历： Bachelor degree or above 本科及以上学历 Over 3 years working experience 至少3年以上相关经验
• Working Skill/工作技能： Good skill in English/Chinese communication 能运用英文和中文进行沟通 Familiar with MS Office Appliances, including Word, Excel, Powerpoint, etc. 熟悉MS Office相关应用，包括Word, Excel, Powerpoint等 SAP experience 有SAP经验
• Others/其它： Excellent teamwork skills 出色的团队合作能力 Hands on and self-driven 务实、自主