客户质量工程师

该职位来源于猎聘 岗位职责： 1、处理量产前后的客户的抱怨； Customer complaint handling before and after SOP； 2、组织相关部门推动根本原因分析，采取改善措施和防止再发生的措施；Liaison with related dept. to analyse root-cause, take corrective and preventive action； 3、经验教训导入及横展； Lessons learnt and read across; 4、负责新项目质量策划,包括但不限于APQP策划，质量门，项目节点评审，投产成熟度评估，GP12等； Responsible for new project quality including but not limited to APQP planing, quality gate and project milestone review, launch readiness evaluation and GP12, etc... 5、客户PPAP资料的收集准备，参与客户的审核和审核后的跟踪 Customer PPAP documentation preparing, collection and submission, accompanying customer auditing on PPN site and follow up the audit status； 6、负责市场调研相关活动，客户关系及满意度的维护提升，客户系统维护，客户索赔(包括体系外索赔)谈判沟通，样件产品质量保证； Responsible for market investigation activities, taking care of customer relationship and customer satisfaction, customer portal management, customer warranty management and negotiation, sample quality assurance; 7、量产三个月后向过程质量负责人进行工作交接 SOP+3 handover to internal quality function 岗位要求： 1、本科及以上学历； Bachelor degree or above； 2、 汽车行业5年及以上工作经验； 5+ years of work experience in auto industry 3、客户质量或/和项目质量工作经验3年以上； 3+ years of customer quality and/or project quality 4、曾独立完成新项目的质量策划和/或完整处理对接客户质量； Experience of fully in charge of project quality planning and/or handling customer quality topics independently； 5、熟悉客户质量要求，掌握相关质量工具并可熟练运用，具备良好组织协调及沟通能力。 Familiar with customer quality requirements, able to use related quality tools and good skills at communication and coordination.