电话中心专员

该职位来源于猎聘 Principal Responsibilities :

• Manage large amounts of incoming phone calls ; 接听大量电话
• Identify and assess customers ' needs to achieve satisfaction ;确认和完成客户需求，保证客户满意度

Build sustainable relationships and trust with customer accounts through open and interactive communication ;与客户通过坦诚沟通建立持续联系和信任

Provide accurate , valid and complete information by using the right methods / tools ;提供准确有效和完整的信息通过是同正确的方法和工具

• Meet personal / customer service team targets and call handling quotas ;完成客户服务团队的目标
• Handle customer complaints , provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolution ;解决客户问题，在有限时间内提供合适的解决方案
• Keep records of customer interactions , process customer accounts and file documents ;记录客户档案
• Follow communication procedures , guidelines and policies ;遵循沟通流程指引和政策
• Take the extra mile to engage customers . Requirements :
• 3年以上相关接听电话经验，能进行基本英文沟通
• Bachelor and above;本科及以上学历
• Strong phone contact handling skills and active listening;
• Familiarity with CRM systems and practices;熟悉CRM系统
• Customer orientation and ability to adapt / respond to different types of characters;客户服务导向
• Excellent communication and presentation skills;优秀沟通能力
• Ability to multi - task , prioritize , and manage time effectively;管理时间，同时处理多项工作能力