利安人寿
客服实习生
2 months ago
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Important information
Contract type:
Permanent
Location:
Nantong, Jiangsu, China
Work mode:
Onsite
Published on:
3 September 2026
What they need
该职位来源于猎聘 1. 电话接听/在线回复：通过客服热线、微信、APP等渠道，解答客户关于保单、理赔、续保等问题的咨询 2. 信息核对与录入：确认客户身份信息，在系统中准确录入保单变更、理赔申请等数据 3. 工单记录与流转：将无法即时处理的问题整理成工单，按流程转给理赔、核保等后端部门 4. 客户情绪安抚：面对投诉或理赔不满意的客户，倾听抱怨并按话术规范安抚，避免投诉升级 5. 资料整理与归档：将客户的纸质理赔材料、变更申请表等扫描、归档到电子档案系统
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