Collection Manager 催收经理

Collection Manager / 催收经理

About the Role / 职位简介

We are looking for an experienced and results-driven Collection Manager to lead our collection team and drive overall repayment and recovery performance.

我们正在寻找一位具备经验、以成果为导向的 催收经理，负责带领催收团队，提升整体还款、催收及回款表现。

This role requires strong leadership, collection strategy, performance management and problem-solving capabilities. You will be responsible not only for achieving collection targets, but also for developing the team and continuously improving collection effectiveness.

此职位需要具备良好的领导能力、催收策略、绩效管理及问题解决能力。除了确保催收目标达成之外，也需要持续培养团队并提升整体催收效率。

Key Responsibilities / 主要职责

• Lead and manage the collection team to achieve monthly collection and repayment targets.
  带领及管理催收团队，确保每月催收及还款目标达成。
• Monitor daily, weekly and monthly collection performance and identify performance gaps.
  监督每日、每周及每月催收表现，并及时发现绩效差距。
• Develop and implement effective collection strategies according to overdue status, customer profile and repayment behaviour.
  根据逾期情况、客户类型及还款行为制定并执行有效的催收策略。
• Ensure overdue accounts are followed up consistently and appropriate recovery actions are taken promptly.
  确保逾期账户得到持续跟进，并及时采取适当的催收行动。
• Review difficult, high-risk or long-overdue accounts and provide appropriate direction to the team.
  审查较困难、高风险或长期逾期案件，并给予团队适当的处理方向。
• Set clear collection targets, priorities and expectations for individual team members.
  为团队成员设定明确的催收目标、工作重点及绩效要求。
• Coach, guide and develop team members to improve individual and team performance.
  指导、培训及发展团队成员，以提升个人及整体团队表现。
• Monitor individual productivity, follow-up quality, repayment commitments and collection results.
  监督个人工作效率、跟进质量、客户还款承诺及实际催收成果。
• Ensure customer repayment commitments and collection activities are properly recorded and followed through.
  确保客户还款承诺及催收记录完整，并进行后续跟进。
• Analyse collection data, repayment trends and delinquency patterns to identify areas for improvement.
  分析催收数据、还款趋势及逾期情况，并提出改善方案。
• Prepare collection performance reports and provide regular updates and recommendations to Management.
  准备催收绩效报告，并定期向管理层汇报及提出改善建议。
• Handle escalated customer cases and support the team in resolving challenging collection matters.
  处理升级客户案件，并协助团队解决较复杂的催收问题。
• Coordinate with relevant departments such as Sales, Customer Service, Finance, Credit Assessment and Legal when necessary.
  在有需要时与销售、客户服务、财务、信贷审核及法务等相关部门进行协调。
• Recommend appropriate cases for further recovery or legal action where necessary.
  对有需要的案件提出进一步追讨或法律行动建议。
• Ensure all collection activities are conducted professionally and in accordance with Company policies and applicable requirements.
  确保所有催收工作均以专业方式进行，并符合公司政策及相关规定。
• Continuously review and improve collection processes, controls and team efficiency.
  持续检讨及优化催收流程、内部管理及团队效率。

Requirements / 任职要求

• Minimum 3–5 years of experience in collection, credit control, debt recovery, financing, banking or related fields.
  至少拥有 3–5年催收、信贷控制、债务追讨、融资、银行或相关领域经验。
• Preferably at least 2 years of supervisory or managerial experience.
  拥有至少 2年主管或管理经验者优先考虑。
• Experience in managing a collection team and achieving collection or recovery targets is highly preferred.
  具备管理催收团队及达成催收或回款目标经验者优先。
• Strong leadership, coaching and people-management skills.
  具备良好的领导、培训及团队管理能力。
• Strong analytical and problem-solving skills.
  具备良好的数据分析及问题解决能力。
• Good negotiation, communication and interpersonal skills.
  具备良好的谈判、沟通及人际关系能力。
• Able to handle challenging customers and difficult collection situations professionally.
  能够以专业方式处理较困难客户及复杂催收情况。
• Result-oriented, accountable and able to work in a target-driven environment.
  以成果为导向、有责任感，并能够适应目标导向的工作环境。
• Strong follow-up and execution skills.
  具备良好的跟进能力及执行力。
• Proficient in Microsoft Excel and able to analyse and prepare performance reports.
  熟悉 Microsoft Excel，并能够进行数据分析及准备绩效报告。
• Experience in loan financing, financial services, credit or debt recovery will be an added advantage.
  拥有 贷款融资、金融服务、信贷或债务追讨行业经验 将获优先考虑。

What We Are Looking For / 我们希望您具备

We are looking for a manager who can lead the team, understand the numbers and turn targets into action.

我们寻找的不只是能够催收的主管，而是一位能够 带领团队、看懂数据，并将公司目标转化为实际行动 的管理者。

The ideal candidate should be able to:

• Translate monthly targets into clear daily and weekly action plans.
  将每月目标转化为明确的每日及每周行动计划。
• Identify the reasons behind underperformance and take timely corrective action.
  找出绩效未达标的原因，并及时采取改善措施。
• Coach and manage underperforming team members.
  辅导及管理表现未达标的团队成员。
• Build strong follow-up and accountability within the team.
  建立团队良好的跟进习惯及责任意识。
• Balance collection results with professional customer management.
  在追求催收成果的同时维持专业的客户沟通。
• Take ownership of overall collection performance and proactively propose solutions.
  对整体催收绩效负责，并主动提出解决方案。

Why Join Us? / 加入我们的理由

• Opportunity to lead and develop a collection team.
  有机会带领及培养催收团队。
• Direct involvement in collection strategy and operational improvement.
  直接参与催收策略及营运改善。
• Performance-driven environment with opportunities for career development.
  以绩效为导向，并提供职业发展机会。
• Opportunity to work closely with Management and other key departments.
  有机会与管理层及各主要部门密切合作。
• Competitive remuneration package based on experience and capability.
  根据经验及能力提供具竞争力的薪酬待遇。

Interested candidates are invited to apply with your updated resume, current salary, expected salary and availability.

有兴趣者欢迎提交最新履历，并注明目前薪资、期望薪资及可到职日期。