Country Operation Leader-Vietnam

职位描述:

我们正在寻找一位经验丰富的国家侧运营负责人，全面管理并推动多个核心后台职能的发展，包括市场营销、商家运营、广告以及交易保障（Trade Assurance）。该岗位将作为国家经理的重要战略合作伙伴，确保运营卓越、跨部门协同以及业务的可持续增长。理想候选人应具备丰富的电商运营经验，能够管理多元化团队，并适应跨文化、快节奏的工作环境。

1. 运营与战略

负责市场营销、商家运营、广告及交易保障等业务的端到端运营管理与优化

制定并执行与国家业务目标一致的运营战略

通过数据分析、流程优化及KPI管理推动业务表现提升

确保运营流程具备可扩展性与高效性，以支持业务增长

2. 团队领导与管理

管理并培养多个职能团队负责人

建立高绩效团队文化，明确目标、强化责任意识并持续优化改进

与销售、产品、区域团队等跨职能团队紧密合作

3. 跨部门协同

作为本地团队与区域/全球利益相关方之间的重要桥梁

确保商业战略与运营执行保持一致

推动不同市场与文化之间的高效沟通与协作

4. 绩效与数据分析

监控并分析关键业务及运营指标

识别业务差距、风险与机会，并推动可执行的解决方案落地

推动各业务模块基于数据驱动的决策机制

5. 流程与系统优化

设计并实施可规模化的运营框架及标准操作流程（SOP）

优化系统使用效率及运营流程

确保各项运营符合平台政策及运营标准

We are looking for an experienced Operation Leader to oversee and drive multiple core back-end functions, including Marketing, Seller Operations, Advertising, and Trade Assurance.This role will act as a strategic partner to the Country Manager, ensuring operational excellence, cross-functional alignment, and sustainable business growth. The ideal candidate is highly experienced in e-commerce operations, capable of managing diverse teams, and comfortable working in a cross-cultural, fast-paced environment.

1. Operations & Strategy

● Lead and optimize end-to-end operational functions across Marketing, Seller Operations, Advertising, and Trade Assurance

● Develop and execute operational strategies aligned with country-level business goals

● Drive performance improvements through data analysis, process optimization, and KPI management

● Ensure scalability and efficiency of operational processes to support business growth

2. Team Leadership & Management

● Manage and mentor multiple functional team leads

● Build a high-performance culture with clear goals, accountability, and continuous improvement

● Collaborate closely with cross-functional teams (Sales, Product, Regional Teams, etc.)

3. Cross-functional Coordination

● Act as a key bridge between local teams and regional/global stakeholders

● Ensure alignment between commercial strategy and operational execution

● Facilitate effective communication across different markets and cultures

4. Performance & Analytics

● Monitor and analyze key business and operational metrics

● Identify gaps, risks, and opportunities, and implement actionable solutions

● Drive data-informed decision-making across all managed functions

5. Process & System Optimization

● Design and implement scalable operational frameworks and SOPs

● Improve system utilization and operational workflows

● Ensure compliance with platform policies and operational standards

职位需求:

1、经验背景

具备 6–10 年以上电商、平台型业务或数字化平台运营相关经验

拥有管理多个运营职能模块的成功经验（如商家运营、市场营销、广告、平台治理等）

具备团队管理及人员领导经验

有区域化或跨文化工作经验者优先（具备 APAC 市场经验尤佳）

2、技能与能力

具备较强的战略思维，同时能够落地执行

优秀的利益相关方管理与沟通协调能力

具备数据驱动思维及较强的数据分析能力

能够在复杂环境下推动跨团队协同与目标对齐

能适应快节奏、结果导向的工作环境，并具备高度适应能力

3、语言要求

英语流利

4、加分项

有跨境电商平台相关经验

熟悉商家生态建设及平台运营模式

有与全球或区域总部团队协作经验

熟练使用AI工具提高效率

Experience

● 6–10+ years of experience in e-commerce, marketplace, or digital platform operations

● Proven track record in managing multiple operational functions (e.g., seller operations, marketing, ads, platform governance)

● Experience in leading teams and managing people

● Prior experience working in regional or cross-cultural environments (APAC exposure is a strong plus)

Skills & Competencies

● Strong strategic thinking with hands-on execution ability

● Excellent stakeholder management and communication skills

● Data-driven mindset with strong analytical capabilities

● Ability to manage complexity and drive alignment across diverse teams

● High adaptability in a fast-paced, target-driven environment

Language

● Fluent in English

Preferred Qualifications

● Experience in cross-border e-commerce platforms

● Familiarity with seller ecosystem development and platform operations

● Experience working with global or regional HQ teams