Zong Xun Embroidery&Marketing
Customer Service 线上客服
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 30,000 – MYR 43,200 / year
Location:
Malacca, Malaysia
Work mode:
Onsite
Published on:
13 August 2026
What they need
线上回答顾客对于网上购物及商品的询问
处理与顾客的通话
分辨及解决顾客需求来达到顾客的满意
了解/介绍顾客需求并推荐最适合的产品
能够处理顾客投诉，在最短的时间内提供顾客最好的解决方法
拥有良好的沟通及展现技巧
能够有效的管理时间，熟悉电脑打字基本操作
通晓中文或方言且有团队协作能力
有无经验都可，只要肯学习提供培训
在安静舒适冷气办公室中工作
拥有自己的独立办公桌
拥有许多职业发展机会
EPF,SOCSO,Annual Leave,新年Bonus,Free Parking都提供
佣金计算及发放制度
Respond to online inquiries regarding products and the shopping process
Handle customer phone calls
Identify and address customer needs to ensure satisfaction
Understand customer requirements and recommend the most suitable products
Handle customer complaints and provide the best solutions promptly
Possess strong communication and presentation skills
Demonstrate effective time management and basic computer typing skills
Proficiency in Chinese or dialects; strong teamwork skills
Experience not required—training provided for those willing to learn
Work in a quiet, comfortable, air-conditioned office
Dedicated personal workspace
Ample career development opportunities
Benefits include EPF, SOCSO, annual leave, Chinese New Year bonus, and free parking
Commission-based earnings structure
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