Customer Service Rep

主要职责/Primary Responsibilities:

 Check specification of the customer in English language. Commercial verification and coordination of

conditions, such as prices, penalties, guarantees, risk analyzes. 核对客户的英文规格书。 商业核查和协

调条件，如价格、处罚、担保、风险分析

 Analyze deviations in terms of technical designs, tests, acceptance, period, and delivery specifications

(target / actual comparison). 分析技术设计、测试、验收、周期和交付规范方面的偏差(目标/实际比

较)。

 Creation of complete order BOMs. Completing the order with the necessary company/ customer-specific

documents , Creation of the order confirmation and send to customer 创建完整的订单BOM表， 使用必

要的公司/客户特定文档完成订单,创建订单确认且发送给客户

 Monitor and track sales order status to ensure on time delivery from customer. 监控和跟踪销售订单状

态，确保客户按时交货

 Collaboration in receivables management, such as claim receivables, ask for prepayment, request bank

guarantees, create necessary pro forma invoices. 协助应收账款管理，如应收账款索赔，要求预付款，要

求银行担保，创建必要的形式发票

 Factory acceptance test reception(FAT) arrangement with Admin 与行政部门安排工厂验收测试验收

 Relevant product documents collect and distribute 收集和分发相关产品文件

 Other assignments required by manager. 完成经理交待的其他任务

基本要求 / Qualifications Required:

 Good communication skills 良好的沟通能力

 Good command of office software, such as excel, word, PPT 熟练使用 excel、word、PPT 等办公软件

 Good at SAP and CRM skill 熟练运用 SAP 和 CRM

 Good learning agility and proactive 良好的学习能力跟主动性

 Good team player 良好的团队合作者

教育程度/ Education：

 Bachelor’s degree 本科

 English major in is preferred 英语专业优先

语言能力/ Language skills

 Fluent English Fluent English both in oral and written 流利的英语口语跟书写能力

工作地点/ Working Location  Weihai, Shandong 威海 山东