E-Commerce Coordinator

Job Description 职位描述:

1. Manage customer orders received through various online platforms 管理各种在线平台收到的客户订单：SHOPEE、LAZADA、TIK TOK
2. Respond to inquiries and assist customers via live chat 通过实时聊天回复询问并为客户提供帮助
3. Investigate customer complaints on products and orders 调查客户对产品和订单的投诉
4. Managing the customer claim return process 管理客户索赔退货流程
5. Create & Manage product listings through various online platforms 创建和管理各种在线平台产品列表
6. Online design-related works, such as e-banner (Lazada, Shopee), social media platforms 设计在线相关作品，例如电子横幅（Lazada、Shopee）、社交媒体平台
7. Market Survey for selected product & shop 针对选定产品和商店做市场调查
8. Create and develop innovative concepts & ideas for digital marketing 创建和开发数字营销的创新概念和想法
9. Support and assist in the digital marketing & E-Commerce activities 支持和协助数字营销和电子商务活动
10. Compile weekly & monthly reports for management showing results 编制每周和每月报告以供管理层显示结果

Staff Benefit 员工福利:

• Basic salary + performance bonus 底薪 + 绩效表现奖金
• Personal medical allowance 个人医药津贴
• Dental allowance 牙医津贴
• Glasses allowance 眼镜津贴
• Family medical allowance 家人医药津贴
• Company Trip 公司旅游
• Provide training 提供培训
• Birthday benefits 生日福利
• Provide opportunities and platforms 提供机会和平台