宾客服务经理 Guest Services Manager

岗位职责/职位描述

• Meet and Greet VIPs 迎接贵宾
• Handle all Complaints 处理各种投诉
• Ensure working of all FrontOffice Policies and Procedures 确保前厅部所有政策和工作程序都得到遵守
• Be knowledgeable of FrontOffice systems and know back up procedures and system recovery procedures 熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序
• Efficient check in and checkout process 保证入住和离店手续办理工作的效率
• Maintain special programs (egfrequent flyer; priority club) 维护特殊活动项目（如“常旅客奖励计划”和“优悦会”） （资深者可给到AFOM）

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.