Hostess / Host 迎宾员

岗位职责/职位描述

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范

• Ensure restaurant operating equipment is clean and in working order

确保餐厅运营设备的清洁并正常工作

• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

按照酒店的规定保持工服和个人仪表的高标准

• Welcoming guests to the Restaurant, by using the Restaurant name

迎客人光临餐厅，使用餐厅的名称

• Inquiring if they have a reservation and noting it in the reservation book if they do

询问客人是否有预订，如有预定在预订册上做记录

• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录

• Being attentive to guest requests

周到的满足客人要求

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐

• Take telephone bookings and document in the Reservation book according to restaurant standards

接听电话订位并按餐厅的规范在预订冊上记录

• Train wait staff and bus staff in hostess standards

按领位员的标准培训员工

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件

• Maintain responsibility of cleanliness of hostess stations

保持迎宾台的清洁

• Maintain responsibility of cleanliness of all menus and drink menus

保持所有菜单和饮料单的清洁

• Assist with beverage service

协助饮料服务

• Assist with food service

协助食品服务

• Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解，包括每日特价

• Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌

• Carry food and beverage trays in a safe manner to minimize breakages

安全的举餐盘使破损将到最低

• Complete dockets accurately and clearly

准确和清楚的填写收据

• Maintain current information on all general activities of the hotel

了解当前酒店所有的活动

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