Infrastructure Network Operations Engineer

我们是一家总部位于加拿大多伦多的云基础设施公司，主要运营位于美国的数据中心服务器、VPS 平台及相关网络基础设施，为中国及海外市场提供云服务器和网络服务。

我们的技术团队规模较小，因此每个人都会直接参与实际的基础设施运营。我们希望找到的是能够主动发现和解决问题的人，而不是只负责某一个固定环节、遇到超出 SOP 的情况就等待进一步指示。日常工作中，工程师需要能够自己判断问题、进行排查、提出解决方案；如果涉及数据中心或上游供应商，也需要能够直接开工单、协调处理并跟进到问题真正解决。

随着基础设施规模持续扩大，我们正在寻找一名有实际生产环境经验的 Linux & Network Infrastructure Engineer，参与 Linux 宿主机、物理服务器、Cisco 路由器、BGP 网络、新节点部署以及日常基础设施运维。

我们的服务器全部位于美国，因此该岗位为 100% Fully Remote，不需要候选人亲自前往数据中心进行现场上架、布线或硬件维护。现场操作通常由服务器供应商、Data Center Technician 或 Remote Hands 完成。工程师需要熟悉这些流程，并能够通过 Support Ticket、Email、iDRAC、SSH 和远程 Console 与供应商配合完成服务器部署、网络交付和故障处理。

主要工作内容：

• 负责 Linux 物理服务器和 VPS 宿主机的部署、配置、维护和故障排查，包括 SSH、网卡、IP、Gateway、Static Route、VLAN、Bonding、Routing Table 等常见 Linux 网络配置。
• 使用 Dell iDRAC 或类似的带外管理系统完成远程安装、Console、Power Control、Virtual Media、硬件状态检查以及服务器故障处理。
• 配置和维护 Cisco Router，处理 BGP、Static Routing、Interface、VLAN、LAG、ACL 等常见网络配置，并参与网络迁移、Route Cutover、Router Change 等生产环境变更。
• 参与新服务器和新网络资源的部署，从供应商交付、网络端口、Cross Connect、LOA、Remote Hands，到 Linux 和 Router 配置及最终上线验证。
• 排查服务器和网络问题，能够从 Linux Host、NIC、ARP、Gateway、Router、BGP、Cross Connect、Data Center 以及 Upstream Carrier 等不同层面判断故障位置。
• 通过英文工单或邮件与美国的数据中心、服务器供应商和网络运营商沟通，清晰描述问题、安排 Remote Hands、跟进处理进度并验证最终结果。
• 根据需要参与内部网络工具和自动化系统的维护，包括 GoBGP、Private BGP Session、Routing Automation、API、Monitoring 等相关系统。
• 在基础设施工作量较少的时候，可能需要协助 Monitoring、WHMCS、Cloudflare、技术文档、SOP、内部工具或基础网站维护等其他合理的技术运营工作。

任职要求：

• 有实际 Linux Server Administration 工作经验，能够独立处理常见 Linux 系统和网络问题。
• 有实际 Cisco Router 操作经验，熟悉 BGP，并理解 ARP、VLAN、Layer 2 / Layer 3、Next Hop、Routing Table、Prefix Advertisement 等基本网络原理。
• 熟悉物理服务器和数据中心相关流程，了解 Cross Connect、LOA、Remote Hands、Port Delivery、IP Transit 等概念。
• 熟悉 Dell iDRAC 或类似服务器远程管理平台。
• 有实际 Production Troubleshooting 经验，能够根据现象逐步定位问题，而不是只依赖现有 SOP。
• 遇到问题时能够主动推进，从确认现象、收集信息、定位原因到实施解决方案，并对最终结果负责。
• 对生产环境变更有基本风险意识，知道在修改 Router、Routing 或 Linux Network Configuration 前评估影响，并准备验证和 Rollback。
• 具备一定的编程能力，熟悉 Python 或 Go 至少一种语言，能够阅读现有代码、修改简单逻辑并编写小型运维脚本。
• 能够使用中文进行日常团队沟通，并具备足够的英文读写能力，可以独立与海外供应商通过 Ticket 和 Email 进行技术沟通。
• 能够独立工作，处理问题时思路清晰，同时知道什么时候应该主动沟通或寻求第二意见。

有以下经验会是明显加分项：

• VPS / Cloud Hosting、IDC、ISP、Carrier 或 NOC 相关工作经验。
• KVM、QEMU、libvirt、Open vSwitch 或其他虚拟化平台经验。
• Cisco IOS / IOS XE / IOS XR、OSPF、VRRP / HSRP、BGP Policy、Route Filtering 等经验。
• IP Transit、BGP Peering、ASN、Public IP Operations 或数据中心网络交付经验。
• Shell、Python、Go、Ansible 或其他自动化经验。
• WHMCS、Cloudflare、Netdata、Zabbix、Gatus、Uptime Kuma 或类似系统经验。

CCNA、CCNP 或其他相关认证可以作为加分项，但不是硬性要求。相比学历和证书，我们更看重实际生产环境经验、独立解决问题的能力，以及候选人是否真正理解配置背后的原理。

我们在日常技术工作中会大量使用 AI，包括日志分析、技术资料查询、脚本开发、Configuration Review、故障排查和文档整理。我们希望候选人愿意使用 AI 提高效率，但任何最终执行到 Production Server 或 Network Device 上的命令和配置，都需要由工程师自己理解和验证。

因为团队规模较小，这个岗位不会有很长的内部 escalation chain。很多时候，发现问题的人就是负责把问题推进到解决的人。我们会提供现有文档、SOP 和团队支持，但也希望工程师能够在信息不完全的情况下先进行合理分析，而不是等待别人把每一步操作拆解之后再执行。

该岗位为 Fully Remote。候选人可以居住在马来西亚任何地区，但需要目前人在马来西亚。

正常工作时间为马来西亚时间 09:00–18:00，午休时间为 12:30–14:00。由于是 Remote 工作，我们希望日常工作方式保持一定灵活性，不会为了形式要求持续在线。但基础设施运维偶尔会涉及低流量时段的维护、迁移、网络割接或正常工作时间之外的紧急故障，因此候选人需要在合理情况下能够配合。计划性维护会尽可能提前安排，长期或频繁加班不是正常工作模式。

该岗位采用 Full-time Independent Contractor 合作形式。月度 Contractor Compensation 为 RM 6,000–RM 8,000，具体根据 Linux、Cisco、BGP、Data Center Operations、Programming、Production Troubleshooting 和独立工作能力综合确定。

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We are a Toronto-based cloud infrastructure company operating data center servers, VPS platforms and related network infrastructure primarily in the United States, serving customers in China and international markets.

We are a small technical team, so engineers work directly with real production infrastructure and are expected to take ownership of problems rather than only handling one narrow part of a process. We are looking for someone who can investigate an issue, make a technical judgment, propose a solution and move it through to resolution. When a problem involves a data center, server vendor or upstream carrier, the engineer should also be comfortable opening the ticket directly, coordinating the work and following it through until the issue is actually resolved.

As our infrastructure continues to grow, we are looking for an experienced Linux & Network Infrastructure Engineer to work on Linux hypervisors, physical servers, Cisco routers, BGP networks, new infrastructure deployments and day-to-day infrastructure operations.

All of our production servers are located in the United States, so this is a 100% fully remote role. No on-site data center work is required. Physical work such as racking, cabling and hardware replacement is normally handled by our server vendors, data center technicians or Remote Hands. The engineer should understand these processes and be comfortable coordinating deployments and troubleshooting remotely through support tickets, email, iDRAC, SSH and remote consoles.

Responsibilities:

• Deploy, configure and maintain Linux physical servers and VPS hypervisors, including SSH, network interfaces, IP addressing, gateways, static routes, VLANs, bonding and routing tables.
• Use Dell iDRAC or similar out-of-band management platforms for remote installation, console access, power control, virtual media, hardware checks and troubleshooting.
• Configure and maintain Cisco routers, including BGP, static routing, interfaces, VLANs, LAGs and ACLs, and participate in production network migrations, route cutovers and router changes.
• Support new server and network deployments, including vendor delivery, network ports, cross connects, LOAs, Remote Hands, Linux configuration, router configuration and final production validation.
• Troubleshoot infrastructure issues across Linux hosts, NICs, ARP, gateways, routers, BGP, cross connects, data centers and upstream carriers.
• Communicate with US data centers, server vendors and network carriers through English support tickets and email, coordinate Remote Hands, follow incidents through resolution and verify the final result.
• Assist with internal networking and automation systems where required, including GoBGP, private BGP sessions, routing automation, APIs and monitoring.
• During quieter infrastructure periods, assist with other reasonable technical operations work such as monitoring, WHMCS, Cloudflare, internal tools, documentation, SOPs and basic website maintenance.

Requirements:

• Hands-on Linux Server Administration experience and the ability to independently troubleshoot common Linux system and networking issues.
• Practical Cisco router experience and a solid understanding of BGP, ARP, VLANs, Layer 2 / Layer 3 networking, next-hop behavior, routing tables and prefix advertisement.
• Familiarity with physical servers and common data center processes such as cross connects, LOAs, Remote Hands, port delivery and IP Transit.
• Experience with Dell iDRAC or similar remote server management platforms.
• Real production troubleshooting experience and the ability to investigate problems logically instead of relying entirely on existing SOPs.
• Ability to take ownership of an issue from initial investigation through resolution instead of waiting for each next step to be assigned.
• Good awareness of production change risk, including validation and rollback when modifying routers, routing or Linux networking.
• Basic programming ability in Python or Go. Candidates should be able to read existing code, make simple changes and write small operational scripts.
• Ability to communicate effectively in Chinese for internal collaboration, with sufficient written English to communicate independently with international vendors through tickets and email.
• Ability to work independently, make reasonable technical judgments and know when a second opinion or team discussion is appropriate.

Relevant experience with the following would be particularly useful:

• VPS / Cloud Hosting, IDC, ISP, Carrier or NOC environments.
• KVM, QEMU, libvirt, Open vSwitch or similar virtualization technologies.
• Cisco IOS / IOS XE / IOS XR, OSPF, VRRP / HSRP, BGP policy and route filtering.
• IP Transit, BGP peering, ASN, public IP operations or data center network delivery.
• Shell, Python, Go, Ansible or other automation tooling.
• WHMCS, Cloudflare, Netdata, Zabbix, Gatus, Uptime Kuma or similar systems.

CCNA, CCNP or similar certifications are welcome but are not mandatory. Practical production experience, independent problem-solving ability and a genuine understanding of how the underlying systems work are more important to us than academic qualifications or certifications alone.

We actively use AI tools in our technical workflow for log analysis, technical research, scripting, configuration review, troubleshooting and documentation. Engineers are encouraged to use AI to improve efficiency, but any command or configuration applied to a production server or network device must still be understood and validated by the engineer.

Because we are a small team, there is no long internal escalation chain. In many cases, the person who identifies an infrastructure issue will also be the person responsible for moving it toward resolution. We provide existing documentation, SOPs and support from the rest of the team, but we also expect engineers to make reasonable progress independently instead of waiting for every individual step to be provided.

This is a fully remote role. Candidates may live anywhere in Malaysia, but must currently be based in Malaysia.

Normal working hours are 09:00–18:00 Malaysia Time, with a lunch break from 12:30–14:00. Because the role is remote, we prefer a reasonably flexible working style rather than unnecessary online presence. At the same time, infrastructure operations may occasionally require maintenance, migrations, network cutovers or urgent incident response outside normal working hours. Candidates should be reasonably flexible when operationally necessary. Planned maintenance will normally be arranged in advance, and frequent or continuous overtime is not intended to be the normal working model.

This position is offered as a Full-time Independent Contractor engagement. Monthly Contractor Compensation is RM 6,000–RM 8,000, depending on relevant Linux, Cisco, BGP, data center operations, programming, production troubleshooting and independent working experience.