圖書館與 IT 支援專員 | Library & IT Support Specialist

職位宗旨

本職位兼具校園資訊科技（IT）支援與圖書館管理的雙重職責。核心工作重點為提供第一線 IT 技術支援、維護校園軟硬體設備及網路基礎設施、管理師生帳號與教學系統，並優化電子學習資源。同時負責學校圖書館的日常運作及閱讀推廣活動，為全校師生提供高效、便利的科技與學術支援，營造良好的校園閱讀氛圍，並彈性配合校園各項臨時性工作安排。

主要工作職責

1. IT 技術與系統支援 — 55%

• 第一線技術支援 (Helpdesk)： 處理全校師生日常 IT 查詢，負責電腦硬體、手提電腦、打印機、視聽設備（AV）及課室投影機/互動電子白板的故障排查與維護。
• 網路及硬體設備維護： 協助監測及維護校園網路連線、Wi-Fi 存取點、伺服器及周邊設備，確保校園資訊系統穩定運作。
• 帳號與權限管理： 負責師生入職/離職/開學的帳號設定，管理 Google Workspace for Education、Microsoft 365、校務管理系統及線上學習平台（LMS）的帳號與權限。
• 系統部署與軟體維護： 協助校園電腦的作業系統安裝、更新、軟體部署、數據備份及定期設備健康檢查。
• 活動視聽支援： 為學校集會、會議、典禮及混合式（Hybrid）活動提供現場視聽與技術支援。

2. 電子資源、圖書館營運與閱讀推廣 — 30%

• 閱讀推廣與活動策劃 : 協助策劃及推動校內閱讀活動（如書展、主題閱讀週、作家講座等），設計閱讀推廣宣傳品，營造良好的校園閱讀與學術氛圍。
• 圖書館管理系統（LMS）維護： 管理及更新圖書館管理系統數據庫，確保實體與電子藏書紀錄準確無誤。
• 電子資源管理： 管理線上數據庫、電子書系統及數位教學資源的訂閱、權限設定及技術整合。
• 日常借還與編目： 負責圖書館日常運作，包括圖書編目、貼標籤、資產條碼貼附、圖書盤點及借還管理。
• 數位學習支援： 協助師生掌握及使用各類電子學習工具、數位檢索平台與學術資源。

3. 資產管理、跨部門協作與臨時任務 — 15%

• 跨部門協作與資產盤點 : 配合校務處及人力資源（HR）團隊完成學期末、暑期資產盤點，維持校園 IT 硬體設備、圖書及數位器材的完整資產目錄。
• 供應商協調 : 聯絡外部供應商進行 IT 設備維修、保養、圖書採購及軟硬體續約。
• 環境與秩序維護 : 確保圖書館內環境整潔、安靜，維持學生在館內的秩序，並保障 IT 服務區域的良好運作。
• 突發及臨時任務 : 靈活配合學校營運需求，完成管理層或部門主管交辦的其他臨時性工作與支援事項。

入職要求

• 學歷要求： 具備資訊科技（IT）、電腦科學、圖書館學或相關專業的大專或以上學歷優先。

• 工作經驗： 具備 1-2 年 IT 技術支援、網路管理或學校圖書館管理工作經驗者優先（歡迎具備相關專業技能的優秀應屆畢業生申請）。

• 專業技能：

  • 熟悉 Windows / macOS / iOS 桌面與移動作業系統的日常管理與維護。
  • 熟悉 Google Workspace for Education、Microsoft 365 及用戶帳號管理作業。
  • 具備基本的網路知識（TCP/IP、Wi-Fi 設定、DHCP/DNS）及常見硬體故障排查能力。
  • 熟悉圖書館管理系統（LMS）或數據庫操作，並具備籌劃活動或閱讀推廣的基本能力。

• 語言能力： 具備良好的中英文（粵語及普通話）溝通及書寫能力，能與外籍及本地師生流暢溝通。

• 個人特質： 具備良好的問題解決能力、服務意識、主動積極、細心負責任，具備良好的跨部門溝通技巧與適應力，能高效處理突發/臨時任務，熱愛校園工作環境。

Job Purpose

The School Librarian & IT Support Officer plays a dual role in managing school technology operations and overseeing the school library. The primary focus of this position is to provide hands-on IT technical support, maintain campus hardware and network infrastructure, manage user accounts and system administration, and optimize digital learning resources. In addition, the role manages daily library operations, promotes reading initiatives across campus, and flexibly assists with ad-hoc tasks assigned by management.

Key Responsibilities

1. IT Support & System Administration — 55%

• First-line Technical Support (Helpdesk): Act as the primary point of contact for daily IT queries; perform troubleshooting for computer hardware, laptops, printers, AV equipment, and classroom interactive displays/projectors.
• Network & Hardware Maintenance: Assist in monitoring and maintaining campus network connectivity, Wi-Fi access points, servers, and peripherals to ensure stable IT operations.
• Account & Directory Management: Handle user onboarding/offboarding, account creation, password resets, and access permissions for school systems (e.g., Google Workspace for Education, Microsoft 365, School Management Systems, and LMS).
• System Deployment & Maintenance: Assist with software installation, OS updates, system image deployment, data backups, and routine device health checks across campus computers.
• AV & Event Support: Set up and provide technical on-site support for school assemblies, meetings, ceremonies, and hybrid events.

2. Electronic Resources, Library Operations & Reading Promotion — 30%

• Reading Promotion & Event Planning: Assist in planning and executing school-wide reading activities (e.g., book fairs, themed reading weeks, author talks), design promotional materials, and foster a positive reading and academic culture on campus.
• Library Management System (LMS) Administration: Manage, update, and maintain the school’s Library Management System database, ensuring accurate records of physical and digital assets.
• Digital & E-Resource Management: Oversee subscriptions, user access, and technical integration for online databases, e-books, and digital learning platforms.
• Circulation & Cataloging: Handle daily library operations including book cataloging, labeling, asset tagging, stocktaking, and circulation control.
• Technology-Enhanced Learning: Assist teachers and students in navigating digital tools, learning platforms, and digital research resources.

3. Asset Management, Cross-Departmental Collaboration & Ad-Hoc Duties — 15%

• Cross-Departmental Collaboration & Stocktaking: Work closely with the General Office and HR team to conduct end-of-term and summer asset inventories, maintaining complete asset records for campus IT hardware, books, and digital equipment.
• Vendor Management: Liaise with external vendors and service providers for IT equipment maintenance, hardware repairs, book procurement, and software subscription renewals.
• Environment Maintenance: Maintain a tidy, quiet, and conductive environment in the library, ensure student discipline in the space, and keep IT service areas well-organized.
• Ad-Hoc Duties: Flexibly adapt to operational needs and perform other ad-hoc tasks and support as assigned by supervisors or school management.

Job Requirements

• Educational Attainment: Higher Diploma in Information Technology, Computer Science, Library Science, or a related discipline preferred.

• Experience: 1–2 years of hands-on experience in IT technical support, network administration, or school library management (Motivated fresh graduates with relevant skills will also be considered).

• Technical Skills & Qualifications:

  • Proficient in Windows / macOS / iOS desktop and mobile OS administration.
  • Hands-on experience with Google Workspace for Education, Microsoft 365, and user account management.
  • Good understanding of basic network concepts (TCP/IP, Wi-Fi setup, DHCP/DNS) and standard hardware troubleshooting.
  • Familiarity with Library Management Systems (LMS) or database operations, with basic capabilities in event planning and reading promotion.

• Language Proficiency: Good command of written and spoken English and Chinese (Cantonese and Mandarin).

• Personal Attributes: Strong problem-solving mindset, service-oriented, proactive, resourceful, and highly adaptable to handle ad-hoc tasks. Excellent cross-departmental communication skills and a passion for working in a school environment.