Mandarin Customer Service - Immediate Hiring

工作时间 / Working hours：
24/7 shift rotation (9 hours working)
24/7 轮班制 (9小时制）

工作地点 / Location：
Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor
（靠近 LRT 或 KTM Subang Jaya 站 / Near LRT or KTM Subang Jaya station）

We are currently hiring Mandarin Support Team.
我们目前正在招聘 粤语客服团队 成员。

---

工作职责 / What You’ll Be Doing

• 处理客户的来电、外呼及电邮，提供准确及时的信息, 包括与旅行及航空相关的咨询
  Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.
• 以专业且具同理心的方式回应客户的询问与投诉
  Respond to customer inquiries and complaints in a professional and empathetic manner.
• 识别客户需求并提供解决方案，或将复杂问题升级至相关部门
  Identify customer needs and provide solutions, or escalate complex issues to the relevant team.
• 维护客户互动记录，并根据需要进行跟进
  Maintain detailed records of customer interactions and follow up as required.
• 通过反馈流程和程序，协助团队持续改进
  Participate in continuous improvement by providing feedback on processes and procedures.
• 积极参与团队会议与培训，不断提升技能
  Actively participate in team meetings and training sessions to enhance your skills.

---

我们在寻找的人才 / What We’re Looking For

• 精通中文及英文，具备良好的沟通能力
  Proficient in Mandarin and English to effectively communicate with Mandarin-speaking clients and handle English-based communications as required.
• 有客户服务或呼叫中心工作经验者优先（欢迎无经验申请）
  Previous customer service or call center experience preferred (fresh graduates welcome).
• 具备良好的问题解决与批判性思维能力
  Strong problem-solving and critical thinking abilities.
• 热衷于提供卓越客户体验，并真诚帮助他人
  Commitment to delivering exceptional customer service with a genuine desire to help others.
• 能适应快节奏的工作环境，并具备团队合作精神
  Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• 学历要求：SPM, UEC, O-Level 或以上
  Minimum qualification: SPM, UEC, O-Level or higher.
• 工作时间：24/7 轮班制 – 每周工作 5 天
  Work schedule: 24/7 shift rotation – 5 working days per week.

---

我们提供的福利 / What We Offer

• 竞争力薪资 / Competitive Salary
• 综合医疗与牙科保险 / Comprehensive medical & dental coverage
• 优厚的年假与病假 / Generous annual and sick leave entitlements
• 职业晋升与培训机会 / Career advancement and skills training opportunities
• 协作与支持的团队文化 / Collaborative and supportive team culture
• 现代化办公环境 / Modern and well-equipped office facilities
• EPF, SOCSO
• 企业员工优惠 / Corporate discounts

---

✨ 在 IGT Solutions，我们相信员工是成功的核心。加入我们，您不仅能收获一份工作，更能收获成长与发展的平台。
✨ At IGT Solutions, we believe our people are the core of our success. Join us for not just a job, but a platform for growth and career development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.