Ticketing Admin

职位名称：票务兼行政专员（Ticketing cum Admin Executive）

职位概述

负责公司机票票务及相关行政工作，包括机票查询、预订、出票、改签、退款、航空公司及供应商对接、文件管理以及日常行政事务。

本岗位属于以票务为核心、行政为辅助的综合岗位。需要负责机票订单从查询至完成的整个流程，确保票务操作准确、高效并及时完成。

岗位职责

1. 机票与 IATA 票务操作 – 核心职责

• 负责机票查询、预订、出票及 GDS 系统操作。
• 跟进机票订单完整流程：查询 → 确认 → 出票 → 改签 → 退款。
• 确保乘客姓名、航班、日期、时间、票价及其他预订资料准确无误。
• 处理机票改签、取消、退款及紧急票务情况。
• 跟进待处理订单，确保所有票务事务按时完成。

2. 航空公司及供应商对接

• 与航空公司及票务供应商进行日常沟通。
• 获取及更新航班时间、票价、出票规则及相关政策。
• 协助处理航班延误、取消、航班时间变更及其他突发情况。

3. 客户及内部支持

• 协助销售团队及客户处理机票相关咨询。
• 根据客户需求提供合适的航班选择及解决方案。
• 及时回复票务咨询，并持续跟进至问题完成。

4. 行政工作

• 负责票务及相关文件的整理、记录及归档。
• 及时更新客户及订单资料至公司内部系统。
• 协助处理发票、付款记录及基本文件。
• 协助日常办公室行政及文件整理工作。
• 协助准备及整理基本报告及行政文件。
• 根据公司需要，为其他部门提供行政支持。

5. 基础旅游运营支持

仅在票务工作量较低时：

• 协助酒店预订。
• 协助整理基本旅游行程资料。
• 协助文件准备及资料整理。
• 协助处理管理层安排的其他基础运营工作。

备注：票务相关工作始终为本岗位第一优先级。行政及其他运营工作将根据公司实际业务需求及工作量进行安排。

岗位要求

• 欢迎应届毕业生申请。
• 欢迎具备良好学习能力及愿意学习票务工作的候选人。
• 公司将提供完整的在职培训。
• 熟悉机票预订流程者优先。
• 有 GDS 系统经验者优先，例如 Sabre、Amadeus、Galileo。
• 无相关经验者需具备良好的学习能力。
• 工作细心，注重细节，并具备高度准确性。
• 具备良好的沟通及人际交往能力。
• 能够承受工作压力并同时处理多项任务。
• 积极主动、有责任心，并能够独立完成工作。
• 具备良好的组织及行政工作能力。

语言要求

• 必须具备流利的普通话 / 华语沟通能力，能够有效与华语客户沟通。
• 具备良好的英文沟通能力。
• 具备基础 Bahasa Malaysia 沟通能力。

绩效评估

• 票务操作准确率。
• 订单处理效率及及时性。
• 工作跟进及完成能力。
• 客户响应速度。
• 行政工作的准确性及组织能力。
• 工作稳定性及责任心。
• 多任务处理能力。

职位说明

本岗位为票务为核心、行政为辅助的综合岗位。

主要负责机票查询、预订、出票、改签、退款，以及与航空公司、票务供应商及客户进行沟通，同时协助公司日常行政及文件处理工作。

所有票务相关工作均为第一优先级，高于其他行政及运营工作。

Job Title: Ticketing cum Admin Executive

Job Description

Responsible for the company's flight ticketing operations and administrative support, including flight enquiries, reservations, ticket issuance, reissue, refund, airline coordination, documentation, and general administrative tasks.

This is a ticketing-focused operational position, with administrative duties as supporting responsibilities. The successful candidate will be responsible for ensuring all ticketing processes are handled accurately, efficiently, and in a timely manner.

Key Responsibilities

1. Ticketing & IATA Operations – Core Responsibility

• Handle flight enquiries, reservations, ticket issuance, and GDS system operations.
• Manage the full ticketing cycle: enquiry → confirmation → issuance → reissue → refund.
• Ensure accuracy of passenger names, flight details, dates, timings, fares, and booking information.
• Handle ticket changes, cancellations, refunds, and urgent ticketing cases.
• Follow up on pending bookings and ensure all ticketing matters are completed on time.

2. Airline & Supplier Coordination

• Liaise with airlines and ticketing suppliers on a daily basis.
• Obtain and update flight schedules, fares, ticketing rules, and policy changes.
• Assist in handling flight disruptions, including delays, cancellations, schedule changes, and other urgent situations.

3. Customer & Internal Support

• Support the sales team and clients with ticketing-related enquiries.
• Provide suitable flight options and solutions based on client requirements.
• Respond to ticketing enquiries promptly and follow up until completion.

4. Administrative Duties

• Maintain proper records, documents, and ticketing-related files.
• Update booking and customer information in internal systems.
• Assist with invoices, payment records, and basic documentation.
• Assist with general office administration and filing.
• Prepare and organize basic reports and administrative documents.
• Provide administrative support to other departments when required.

5. General Travel Operations Support

When the ticketing workload is low:

• Assist with hotel bookings.
• Assist in organizing basic travel itinerary information.
• Assist with document preparation and record organization.
• Support other basic operational tasks assigned by management.

Note: Ticketing-related responsibilities remain the first priority of this position. Administrative and other operational duties will be handled according to business needs and workload.

Requirements

• Fresh graduates are welcome to apply.
• Candidates with a strong willingness and ability to learn are encouraged to apply.
• Comprehensive on-the-job training will be provided.
• Familiarity with flight booking processes is an advantage.
• GDS experience, such as Sabre, Amadeus, or Galileo, is an advantage.
• Candidates without relevant experience must demonstrate strong learning ability.
• Detail-oriented with a high level of accuracy.
• Good communication and interpersonal skills.
• Able to work under pressure and handle multiple tasks.
• Proactive, responsible, and able to work independently.
• Good organizational and administrative skills.

Language Requirements

• Fluent in Mandarin / Chinese communication is required to communicate effectively with Mandarin-speaking clients.
• Good command of English.
• Basic communication skills in Bahasa Malaysia.

Performance Evaluation

• Ticketing accuracy.
• Processing efficiency and timeliness.
• Follow-up and task completion ability.
• Client responsiveness.
• Administrative accuracy and organization.
• Work consistency and responsibility.
• Ability to manage multiple tasks effectively.

Position Summary

This is a ticketing-focused position with administrative responsibilities.

The main responsibility is to handle flight enquiries, reservations, ticket issuance, reissue, refunds, and communication with airlines, suppliers, and clients, while also assisting with the company's daily administrative and documentation work.

Ticketing-related work takes priority over administrative and other operational duties.