A. Yorbana David

SD-WAN Project

– Administered WIFI network infrastructure (more than 2000 APs and 10 controlers) – Qualified and monitored WIFI monitoring solutions – Managed bugs and tickets on Airwave (Wifi monitoring software) with IT support – Tested new upgrades and updating new realeased versions of WIFI monitoring solutions – #Aruba Wi-Fi, Aruba Central, Wi-Fi,Ekahau, Airwave, clearpass, Aruba Controlers, Aruba Acces points (AP), Capenetworks, Qual'IT

– Providing on-site users and guests support related to telephone systems, software applications, hardware, and network connectivity. – Supervising all systems hardware including; Telephones, Door Locks, desktops, laptops, servers, network devices including routers, switches, hubs, cabling, data security, as well as administrative and guest internet access. – Supervising Information Technology systems including Front Desk/PMS, Point of Sale, and other back office applications. – Coordinating all international and national IT Support teams – Negotiator and mediator of the Hotel IT services.

– Performing the Network drive test according to project requirements – Supporting System Performance and RF Engineers in evaluating and improving areas of poor coverage by identifying system performance problems (dropped calls, static, interference). – --> Software: Genex Probe, U2000. Huawei equipment (2G, 3G, LTE...)

– Providing Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals, and other computer-related devices – Escalating Tickets that cannot be resolved to the appropriate client or third-party support group for resolution

– Designed new evaluation techniques and processes on capacity, coverage, and quality of service – Analyzed drive test data and other performance data to improve network performance. – Helped troubleshoot problem areas for system performance enhancements.