Aaron ..

Successfully managed a client account, serving as the primary point of contact for all inquiries, requests, and issues, which resulted in a high level of client satisfaction. Developed customized solutions and proposals to address the client's specific business needs and challenges. Coordinated with internal teams to ensure prompt and effective resolution of client issues, concerns, or escalations, maintaining high levels of client satisfaction. Conducted regular check-ins with the client to review account performance and solicit feedback, leading to improved communication and stronger client relationships. Wrote and translated documents pertaining to the contract, ensuring clear communication and compliance with the client's requirements.

Successfully detected and mitigated multiple security incidents using a range of security tools, minimizing downtime and mitigating potential risks. Played a key role in the evaluation and selection of a threat intelligence platform, resulting in improved threat detection and response capabilities, and providing actionable insights intelligence to clients. Contributed to the refinement of the Threat Intelligence process, improving the overall quality of threat data collected and increasing the accuracy of threat identification. Conducted threat intelligence research, produced and presented (to various audiences) high-quality intelligence reports which included threat-hunting. Mentored interns and helped them develop their technical and analytical skills, contributing to the growth and success of the security operations team. Actively participated in industry events, forums, and conferences to stay up-to-date with the latest trends, threats, and best practices in cybersecurity.