Abbas ALNAGRI

Global Network Service Manager at Sodexo Group: Azure Cloud Administration: Created and managed virtual networks (VNets) and subnets. Implemented and managed network peering for smooth communication across cloud resources. Managed routing tables to control network traffic in Azure infrastructure. Network Incident Management: Level 2/3 support to resolve critical network issues in an international environment. Diagnosed and resolved connectivity, performance, and configuration issues across multiple sites. Used diagnostic tools (Wireshark, SolarWinds) to identify and resolve problems. ISP Management: Collaborated with providers (Telefonica and Telstra) to escalate and resolve internal and Internet connection incidents. DNS Management (IPAM and CSC): Created and migrated DNS zones. Managed DNS records (A, CNAME, MX, TXT, etc.) to ensure proper domain name resolution. Flow Validation: Reviewed and approved firewall flow requests. Coordinated with stakeholders to verify and confirm requests.

Network Engineer at Sodexo France: SD-WAN Migration Project: Coordinated migration to Meraki SD-WAN infrastructure across 4,000 sites. Explained benefits of the new infrastructure to site managers. Presented tailored technical solutions to meet specific site requirements. Negotiated and validated quotes for site implementation. Managed coordination with ISPs (SFR, Orange) for new links and fiber installations. Configured and deployed SD-WAN equipment (firewalls, switches, access points). Supervised the physical installation of equipment and verified network configuration. Oversaw termination of outdated copper access contracts Network Incident Management: Level 2/3 support for incidents related to VLANs, routing, and equipment. Worked with ISPs (Orange, SFR) to troubleshoot connectivity issues. VPN Management (Pulse Secure): Configured and managed Pulse Secure VPN for secure remote access. Provided user support for VPN-related issues, including authentication and performance. Implemented security policies for remote access. Firewall Management (Fortigate): Created and maintained IP, port, and protocol-based security rules. Upgraded firewall firmware. Cloud Proxy Management (ForcePoint): Resolved connectivity and web filtering issues. Worked with the security team to validate and implement SSL and proxy bypass requests based on site or user needs.