Abby Hall

A role heavily based with customer service interactions, by phone and email, assisting many different people through the helpdesk for a variety of different issues during the working day and assistance during out of hours. Working with many different clients and assisting with the needs they require to help matters run smoothly and provide exceptional service daily. Task involved - Daily customer communication through email and phone, - Date entry - Assisting with payments - Resolving technical issues - Contacting engineers and providing key information for call outs - Out of hours support, including nightshift cover - Logging calls and emails - Covering multiple contracts - Using multiple systems for different clients - Supporting customers, clients and users.

Skills: Customer Service · Customer Support · Help Desk Support · Technical Support · Problem Solving · Time Management · Data Entry · Call Logging

I worked as a customer service advisor with jlr newbury, working the similar role as I did at Honda in my previous work placement,

I currently work for Honda as a Customer Advisor, working face to face, over the phone and through email with customers everyday, daily duties consist of • booking in new/existing customers for check ups • ongoing work • issues and recalls • Invoicing completed jobs • Motability • service plans • warranty work • daily emails • vehicle collection/deliveries • parts • payment • filing throughout the day. Also up sale on vehicles currently in on the day and keeping customers informed of all information on their vehicles and work time scales and completion. A major part of the job is putting our customers first, their needs and keeping them informed at every step, I pride myself on strong and approachable customer service, I believe the customer is my first priority.

Every day is different and these are many of the daily care duties. Home visits Care plan tasks Personal care Strong organisation skills Social care Hygiene Food prep Strong Time keeping Medication handling Emotional support Day to day care Manual handling Day trips and support Care work is a challenging but rewarding job, i loved every moment, gaining new skills and a whole new grasp on my work life. The experience i obtained from this i will take through out the rest of my working careers and personal life. Building strong bonds with a variety of people and adapting in many different situations.

I started working for Sainsburys early November serving on the tills, since then I have worked in many roles within the company gaining more experience. Being able to pass on my skills and train many new people from a variety backgrounds has been a great asset to my personal and working life. No matter the role from office to shopfloor, colleagues and customers have always been my priority, helping to give each person the best possible service or guidance.

I worked as a sales assistant at the bakery serving customers and within the cafe helping customers with their needs.