Abd Zeinou

After 4 years i promoted to be a part of management team as a Supervisor in Al-Sultan restaurant, and it was a period filled with passion and gaining experience, as it was my first managerial role. Through this job, I learned the following : 1-Organizing restaurant reservations 2-Managing the work team 3-Supervising customer service 4-Resolving customer issues and finding appropriate solutions to ensure their satisfaction 5-Supervising the dishes served to customers 6-Leading the team wisely with calmness and good conduct

It was a unique 4-year experience at one of Syria’s most prestigious 5-star resorts. I gained extensive expertise, starting as a waiter and being promoted to captain within a year. Key Responsibilities: 1-Customer Service Experience in Eastern food, Western food ,Sea food , and Italian Cuisine Restaurants 2-Provided expert service in diverse dining environments including seafood restaurants 3-Served various types of alcoholic beverages with in-depth product knowledge 4-Developed extensive expertise in customer relations and guest satisfaction 5-Effectively resolved customer service issues and complaints 6-Worked as part of a well-organized team under the management of Gemini Company