Abdarrahman ELAKHDAR
Auto Claims Adjuster
Salary / Daily rate
Rabat, Morocco
Freelance
Skills
Languages
About me
Intro
Auto Claims Adjuster with 7+ years of customer service and technical support expertise across insurance, tech, and telecom industries. Proven ability to handle high-volume customer interactions (100+ calls/minute) while delivering creative problem-solving solutions. Specialized in multilingual support, technical troubleshooting, and claims assessment to maximize client satisfaction and operational efficiency.
Work experience
Auto Claims Adjuster
Direct Assurance
Oct 2023 - Present
3 years 1 month
Morocco · Hybrid
Giving assistance to clients by phone and e-mail. Inspecting the damaged vehicle, assessing the amount of claim to be paid by the insurance company, paying the required repair cost, interviewing witnesses and reviewing police reports, gathering facts from accident scene
Customer Service Advisor
Foundever
May 2023 - Jul 2023
3 months
Rabat, Morocco
Skills: Creative Problem Solving · Machine Learning · Attention to Detail · Flexible Schedule · Customer Contact · Language Skills
Customer Service Representative
Amazon
Oct 2022 - Jan 2023
4 months
Morocco · Remote
Skills: Creative Problem Solving · Client Services · Problem Solving · Customer Experience · Machine Learning · Communication · Attention to Detail · Teamwork · Flexible Schedule · Customer Contact · Language Skills · Customer Support
Technical Support Specialist
Résolution Call
Apr 2019 - Oct 2022
3 years 7 months
Morocco · Hybrid
Provide solutions to operation issues for internet, TV and phone users, working via phone.
Technical Support Specialist
Bravo Telecom
Jan 2018 - May 2019
1 year 5 months
Morocco · On-site
Provided daily support to users of various computer systems including answering questions, analyzing problems, and forming solutions to return systems to proper operation via phone and mail.
Customer Service Representative
Marketing Call Center
Sep 2016 - Mar 2017
7 months
Morocco · On-site
Answered a constant flow of customer calls with up to 100 calls in queue per minute. Recommended the newest services to customers, thoroughly explaining the details. Collected customer feedback and made process changes based on it exceed customer satisfaction goals.
Education
Ibn tofaïl university - Kénitra
Bachelor's degree
2018 - 2019
1 year 1 month
Specialized Institute Of Applied Technology NTIC
Associate's degree
2014 - 2016
1 year 11 months